Highlights
The Custodial Manager is responsible for overseeing all custodial services across a college or university campus, ensuring a clean, safe, and welcoming environment for students, faculty, staff, and visitors. Direct and manage daily custodial operations across academic buildings, administrative offices, residence halls, athletic facilities, laboratories, and common areas.
Numbers & Facts
| Location | Huntsville, AL |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
The Custodial Manager is responsible for overseeing all custodial services across a college or university campus, ensuring a clean, safe, and welcoming environment for students, faculty, staff, and visitors. This role manages daily custodial operations, supervises frontline custodial staff, develops cleaning programs, ensures compliance with safety and sanitation standards, and partners with campus stakeholders to maintain service excellence.
Job Responsibilities
Operational Leadership
- Direct and manage daily custodial operations across academic buildings, administrative offices, residence halls, athletic facilities, laboratories, and common areas.
- Develop staffing plans, work schedules, and cleaning assignments to meet campus operational needs.
- Conduct routine inspections to ensure adherence to quality standards and cleanliness expectations.
- Respond to service requests, complaints, and emergency cleaning situations in a timely manner.
- Coordinate custodial support for special events, commencements, conferences, and campus functions.
Staff Management
- Recruit, train, coach, and develop custodial supervisors and frontline employees.
- Conduct performance evaluations and provide ongoing performance management.
- Ensure proper staffing levels through scheduling, attendance monitoring, and workforce planning.
- Promote employee engagement, teamwork, and a culture of accountability.
Safety & Compliance
- Enforce OSHA regulations, campus safety policies, and environmental health standards.
- Ensure proper handling, storage, and use of cleaning chemicals and equipment.
- Conduct safety meetings, training sessions, and workplace inspections.
- Maintain compliance with infection prevention protocols and custodial best practices.
Budget & Resource Management
- Manage labor and supply budgets within established financial targets.
- Monitor inventory levels and maintain adequate supplies and equipment.
- Evaluate equipment needs and recommend capital improvements.
- Support cost-control initiatives while maintaining service quality.
Quality Assurance
- Establish cleaning standards and inspection programs.
- Analyze operational performance metrics and identify opportunities for improvement.
- Implement continuous improvement initiatives to enhance customer satisfaction and efficiency.
- Maintain accurate records, reports, and documentation.
Customer & Campus Relations
- Serve as the primary custodial contact for campus administrators, department leaders, housing staff, and other stakeholders.
- Participate in campus meetings and facilities planning discussions.
- Foster strong customer relationships through proactive communication and responsiveness.
Qualifications
- 3+ years of custodial, housekeeping, facilities, or environmental services leadership experience.
- Experience supervising hourly employees in a large, complex environment.
- Knowledge of custodial methods, floor care programs, cleaning equipment, and sanitation practices.
- Proficiency with Microsoft Office and work order management systems.
- Strong leadership, communication, and organizational skills.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.