Highlights
The Custodial Manager provides hands-on leadership, develops team members, maintains staffing levels, and ensures all contractual obligations and service expectations are met while promoting a culture of safety, accountability, and operational excellence. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Numbers & Facts
| Location | Gilbert, AZ |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
The Custodial Manager is responsible for leading and managing custodial operations across a K-12 educational facility or campus during second shift. This position ensures a clean, safe, and healthy learning environment for students, faculty, staff, and visitors through effective supervision of custodial personnel, operational planning, quality assurance inspections, and adherence to client and company standards.
The Custodial Manager provides hands-on leadership, develops team members, maintains staffing levels, and ensures all contractual obligations and service expectations are met while promoting a culture of safety, accountability, and operational excellence.
Job Responsibilities
Leadership & Team Management
- Supervise, coach, and develop a team of custodial employees assigned to second shift operations.
- Conduct training and onboarding for new team members on cleaning procedures, safety practices, and customer service expectations.
- Manage scheduling, attendance, performance management, and employee engagement initiatives.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Operational Excellence
- Direct daily custodial activities to ensure classrooms, offices, cafeterias, gyms, restrooms, and common areas meet established cleanliness standards.
- Conduct routine inspections and quality audits to ensure compliance with client expectations and company standards.
- Coordinate special cleaning projects, floor care programs, and seasonal deep-cleaning activities.
- Ensure timely completion of work orders and client requests.
Client & School Partnership
- Serve as a primary point of contact for school administrators, principals, and facility stakeholders during assigned shift.
- Respond promptly to service concerns and implement corrective action plans when necessary.
- Build and maintain positive relationships with district personnel and client representatives.
Safety & Compliance
- Promote a strong safety culture through training, observation, and accountability.
- Ensure compliance with OSHA regulations, company policies, infection prevention protocols, and school district requirements.
- Maintain proper chemical handling, storage, and usage procedures.
- Investigate and document workplace incidents and safety concerns.
Inventory & Budget Management
- Monitor custodial supply inventories and equipment condition.
- Coordinate ordering and distribution of cleaning supplies and consumables.
- Assist with labor management and budgetary controls to meet operational and financial goals.
- Ensure equipment is properly maintained and operational.
Administrative Responsibilities
- Complete payroll, scheduling, staffing reports, inspections, and operational documentation accurately and on time.
- Track key performance indicators and identify opportunities for service enhancements.
- Participate in client meetings and operational reviews as required.
Qualifications
- High school diploma or GED.
- Minimum 3-5 years of custodial, housekeeping, facilities, or environmental services experience.
- Minimum 1-2 years of supervisory or management experience.
- Experience leading frontline teams in a fast-paced environment.
- Strong communication, leadership, and problem-solving skills.
- Proficiency with Microsoft Office applications and workforce management systems.
- Ability to work evenings and respond to operational issues as needed.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.