Cultural & Language Liaison - Hospital - Tulsa

MINIMUM QUALIFICATIONS

Education – A High School Diploma or GED equivalent is required. 

Experience – Tier I-Fluent & Second Language Speakers

                      Tier II-Fluent & First Language Speakers

Licenses & Certification – Relevant certifications if applicable.  Valid Oklahoma Driver’s License.

Knowledge & Skills –

1. Knowledge of beliefs and customs necessary to effectively interact with Muscogee Citizens.
2. Ability to courteously and effectively communicate with patients and their families, MCNDH Staff, and the general public.
3. Ability to always maintain strict confidentiality.
4. Ability to maintain a confident, professional demeanor.
5. Must be able to speak the Muscogee language fluently.

JOB  SUMMARY

The purpose of the position is to serve as a vital link between Muscogee patients, their families, and medical providers. The primary purpose of this role is to bridge cultural gaps, ensure accurate medical communication, and advocate for patients to improve health outcomes, ensure clinical safety, and build trust in the healthcare system. 

WORK  ENVIRONMENT

Work is performed in a healthcare setting. Risk of exposure to infectious disease and radiation does exist.

PHYSICAL  DEMANDS

Performance of duties requires the demands of normal office work. Sitting and standing for long periods of time, bending, walking and lifting up to 10 pounds. 

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

1. Educate on customs/traditions.
2. Coordination with patient experience to make sure it is meeting MCN Criteria.
3. Assist evaluator and Project Coordinator with data collection procedures.  
4. Work closely with the MCNDH Chaplains.
5. Translator for patients
6. Maintain strict adherence to HIPAA regulations, patient confidentiality standards during all patient interactions.
7. Regular attendance is required.
8. Performs other duties as required.