Highlights
Manages worklists, including raising internal tickets to address issues and concerns related to order management, shipping/tracking, product inquiries, and pricing/invoicing. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Numbers & Facts
| Location | Maplewood, MN (Remote) |
| Industry | Financial Services |
| Salary | $23–$25 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://prideglobal.com |
Description
The Science Team at Russelltobin is hiring a "Customer Service Representative III" for a Healthcare company. This is a 100% remote role. Apply today for early consideration !
Duties
Primary responsibilities include but are not limited to the following:
Skills
Preferred Experience & Skills
In addition to the above requirements, the following experience and skills are considered a plus:
Benefits:
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Customer Service Representative III
REMOTE
Duration: 06+ Months
Pay rate: $23 - 25/Hr.
Duties
Primary responsibilities include but are not limited to the following:
- Handles order entry, order status, product information inquiries, complaints, pricing, shipping, inventory requests, and related issues.
- Communicates clearly and professionally with external customers and internal company personnel by telephone and/or written correspondence.
- Manages worklists, including raising internal tickets to address issues and concerns related to order management, shipping/tracking, product inquiries, and pricing/invoicing.
- Manages the customer order process from entry through delivery.
Skills
- Bachelor's degree or higher (completed and verified prior to start) from an accredited institution or
- High School Diploma with 6 years of Customer Service experience in a private, public, government, or military environment.
- Minimum of 3 years of Customer Service experience.
Preferred Experience & Skills
In addition to the above requirements, the following experience and skills are considered a plus:
- Previous/current Healthcare Customer Service Experience.
- ERP system experience.
- Experience with cross-functional project leadership preferred.
- Self-motivated and able to work effectively in cross-functional groups and with internal and external customers.
- Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.
Benefits:
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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About Company
Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.
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