CSR Sleep Tech

Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures , be able to navigate between multiple programs, multi-task on the computer and answer phones. Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives.

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Profit sharing

Job Description


Seeking dynamic talented candidates to join our fast growing DME team!


We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.


Responsibilities:

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Requirements:

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• Knowledge of Medicare coverage criteria of DME and home health, preferred
• Brightree experience, preferred
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience in DME/home health intake, preferred
• Experience in setting up CPAP and BiPAP, preferred
• Experience in CMN Renewals and Re-Authorizations
• Experience with computers
• Friendly/outgoing personality and a passion for helping people
• Preference given to bilingual "English/Spanish"

Job Type: Full-time