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Description
The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.
Essential Functions:
- Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client's doctor for approval.
- Performs follow up as needed to ensure prescription is received.
- If request is off contract, refers request to the Prior Authorization team.
- Once received, verifies that issued prescription comply with all requirements of insurance provider.
- If all is in order, set up product to ship.
- Notes, comments or other relevant information into system.
- Complete all training as required.
- Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.
- Make suggestions and assists with projects as able.
- Submit reports to leaders as requested.
Position Type:
This is a full-time position, with the expectation of maintaining a regular work schedule Monday - Friday. Occasional evening and weekend work may be required.
Requirements
Required Education and Experience:
- 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
- Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.
- Previous experience requires the ability to effectively use computer system and maintain good records.
Other Duties:
All other duties as assigned by management.
Salary Description
$17/hour