CSR

Peakzi

  • Marlborough, Massachusetts
  • 30+ days ago

    Highlights

    What We Offer • Competitive pay • Full benefits package • Consistent full-time, in-office schedule • Supportive, team-oriented work environment • Opportunity to grow within the company What You'll Do • Answer incoming calls and assist customers with scheduling and inquiries • Book appointments and update records in our scheduling system • Provide a warm, professional experience on every customer interaction • Follow up with leads and customers to ensure satisfaction • Collaborate with the dispatch and service team to coordinate schedules • Handle customer concerns with professionalism and care What We're Looking For • Friendly, upbeat personality with excellent phone communication skills • Organized, detail-oriented, and able to multitask in a busy environment • Comfortable with scheduling software and computer systems • Reliable, punctual, and professional • Prior customer service experience preferred (home services is a plus) Ready to Join Our Team? If you genuinely enjoy helping people and excel in a busy, team-oriented office environment, we want to hear from you.

    Numbers & Facts

    LocationMarlborough, Massachusetts

    Description

    Customer Service Representative (CSR)

    Marlborough, MA | Full-Time | In-Office
     
    Love Helping People? Thrive in a Fast-Paced Environment?
     
    A great residential service company is looking for a friendly, organized, and customer-focused CSR to be the voice of their company. If you genuinely enjoy helping people and excel in a busy, team-oriented office environment, we want to hear from you.
     
    What We Offer
    • Competitive pay
    • Full benefits package
    • Consistent full-time, in-office schedule
    • Supportive, team-oriented work environment
    • Opportunity to grow within the company
     
    What You'll Do
    • Answer incoming calls and assist customers with scheduling and inquiries
    • Book appointments and update records in our scheduling system
    • Provide a warm, professional experience on every customer interaction
    • Follow up with leads and customers to ensure satisfaction
    • Collaborate with the dispatch and service team to coordinate schedules
    • Handle customer concerns with professionalism and care
     
    What We're Looking For
    • Friendly, upbeat personality with excellent phone communication skills
    • Organized, detail-oriented, and able to multitask in a busy environment
    • Comfortable with scheduling software and computer systems
    • Reliable, punctual, and professional
    • Prior customer service experience preferred (home services is a plus)
     
    Ready to Join Our Team?
    Apply today and become the friendly voice customers count on.
     
    Equal Opportunity Employer.

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