Marlborough, MA | Full-Time | In-Office

 

Love Helping People? Thrive in a Fast-Paced Environment?

 

A great residential service company is looking for a friendly, organized, and customer-focused CSR to be the voice of their company. If you genuinely enjoy helping people and excel in a busy, team-oriented office environment, we want to hear from you.

 

What We Offer

• Competitive pay

• Full benefits package

• Consistent full-time, in-office schedule

• Supportive, team-oriented work environment

• Opportunity to grow within the company

 

What You'll Do

• Answer incoming calls and assist customers with scheduling and inquiries

• Book appointments and update records in our scheduling system

• Provide a warm, professional experience on every customer interaction

• Follow up with leads and customers to ensure satisfaction

• Collaborate with the dispatch and service team to coordinate schedules

• Handle customer concerns with professionalism and care

 

What We're Looking For

• Friendly, upbeat personality with excellent phone communication skills

• Organized, detail-oriented, and able to multitask in a busy environment

• Comfortable with scheduling software and computer systems

• Reliable, punctual, and professional

• Prior customer service experience preferred (home services is a plus)

 

Ready to Join Our Team?

Apply today and become the friendly voice customers count on.

 

Equal Opportunity Employer.