NOW HIRING: CUSTOMER SERVICE ROCKSTAR !Snappy Electric, Plumbing, Heating & Air | Marietta, GALove helping people? Great at juggling a dozen things without losing your cool? We want to talk!At Snappy, we're looking for a Customer Service Representative (CSR) who brings positive energy, great communication skills, and a genuine desire to help people.We're a growing, locally owned electrical, plumbing, heating & air company, and our customer service team is the heartbeat of our operation. We're not looking for someone to just answer phones. We want someone who takes ownership, solves problems, and helps keep our customers and technicians moving!THE GOOD STUFF (BENEFITS!)100% COMPANY-PAID HEALTHCARE!COMPETITIVE PAY based on experienceMONTHLY BONUS OPPORTUNITIES!2 WEEKS PAID VACATION to startPaid holidays 401(k) with company match$1,000 employee referral bonusCompany events & team activitiesA locally owned company where you're a person, not a number! WHAT YOU'LL BE DOINGAnswer incoming calls and deliver an awesome customer experienceSchedule service appointments for our HVAC, plumbing, and electrical teamsHelp coordinate dispatching and keep technicians productiveCommunicate with customers about appointment updatesMake outbound calls for maintenance scheduling, membership renewals, and customer careKeep customer records accurate and organizedWork closely with dispatch, technicians, and management to keep the day running smoothlySome days are busy, some days are crazy. We work together, have fun, and get it done! WHO WE'RE LOOKING FORPOSITIVE ATTITUDE! We can teach systems, but we can't teach someone to care.Excellent communication and customer service skillsOrganized, dependable, and comfortable multitaskingSomeone who takes initiative rather than waiting to be told what to doComfortable with computers and learning new softwareExperience in HVAC, plumbing, or electrical customer service is a BIG PLUS!ServiceTitan experience? Even better!At least 1 year of customer service experience preferred WHY SNAPPY?We're big enough to offer great benefits and career opportunities, but small enough that your contributions actually matter.We take care of our customers, support our employees, and believe hard work should be recognized and rewarded.If you're dependable, motivated, and enjoy being part of a team that takes pride in what they do, we'd love to meet you!Full-Time | In-Person | Marietta, GAAPPLY TODAY AND COME SEE WHAT MAKES SNAPPY DIFFERENT!
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