Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
Responsible for maintaining up to date reference materials.
With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.
With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.
With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center
Performs all Patient Access Center CSR duties
Qualifications:Experience Requirements: 1 year-Data entry
Preferred Experience - 1: 2 years-University of Florida Jacksonville call center
Required Experience - 2: 1 year-Clerical/customer service experience -ideally in a health care related industry
Education: High School Diploma/GED - required
UFJPI is an Equal Opportunity Employer and Drugfree Workplace