CSR

In this role, you'll be the first point of contact for our customers, helping homeowners schedule service appointments, answer questions, and coordinate with our technicians to ensure an exceptional customer experience. • Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Brand Overview:

Total Comfort has been proudly serving Minneapolis families for decades. Known for quality HVAC and plumbing service, Total Comfort is a leader in reliability, craftsmanship, and customer trust. As part of TurnPoint Services, Total Comfort employees benefit from mentorship, advanced training, and career growth opportunities across the TurnPoint platform. We value teamwork, respect, and service excellence in everything we do. Join Total Comfort — where Minneapolis expertise builds lasting success.

Role Overview:

About the Role

We are seeking a friendly, motivated, and customer-focused Customer Service Representative to join Total Comfort Heating & Cooling, Minneapolis's premier 5-star heating and cooling company. In this role, you'll be the first point of contact for our customers, helping homeowners schedule service appointments, answer questions, and coordinate with our technicians to ensure an exceptional customer experience.

 

The ideal candidate enjoys helping people, communicating effectively, and staying organized in a fast-paced environment. If you're personable, detail-oriented, and eager to learn, this is a great opportunity to build your customer service skills and grow your career with a successful home-services company.

 

Starting Pay: $20.00 per hour

 

Our comprehensive paid training program will provide you with the knowledge and tools needed to succeed. Training is Monday through Friday, with your ongoing schedule assigned during training.

What You'll Do

• Answer inbound customer calls and provide friendly, professional assistance.
• Schedule and coordinate HVAC service and maintenance appointments.
• Communicate with customers regarding appointments, technicians, and service needs.
• Accurately enter customer and appointment information into company systems.
• Work closely with technicians and internal teams to ensure a smooth customer experience.
• Follow up with customers as needed and help resolve questions or concerns.
• Maintain a positive, professional attitude in a fast-paced, high-volume environment.
• Multitask and prioritize responsibilities while maintaining attention to detail.
• Provide exceptional customer service on every interaction.

What You'll Bring

• Customer service, call center, or administrative experience preferred.
• Experience in a high-volume call center or home-services environment is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Comfort working in a fast-paced environment while managing multiple tasks.
• Strong attention to detail and computer skills.
• Positive, professional, and team-oriented attitude.
• Ability to multitask, prioritize effectively, and adapt to changing needs.
• HVAC or home-services experience is a plus, but not required.
• Willingness to learn and participate in our comprehensive training program.

Why You'll Love Working at Total Comfort

• Competitive Pay: Start at $20.00 per hour.
• Comprehensive Training: Receive paid training to help you build the skills and confidence needed to succeed.
• Comprehensive Benefits: Medical, dental, and vision insurance, plus a 401(k).
• Financial Protection: Short- and long-term disability plans, life insurance, accident coverage, and critical illness insurance.
• Work-Life Balance: Flexible scheduling opportunities after training.
• Career Growth: Explore opportunities for advancement within Total Comfort and the broader TurnPoint Services platform.
• Supportive Team Environment: Work alongside a team that values collaboration, professionalism, and customer satisfaction.
• Long-Term Opportunity: Build valuable customer service experience with a growing and highly regarded home-services company.

 

Ready to Join Our Team?

If you're a people-focused professional who enjoys helping customers, solving problems, and creating positive experiences, we'd love to hear from you!

Join Total Comfort Heating & Cooling and take the next step in your career while helping homeowners receive reliable, professional heating and cooling service.

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

Pay Range: USD $20.00 - USD $22.00 /Yr. EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.