B & J Pluming, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, customer-focused, and want to be part of a company where your work makes an impact every day, we’d love to meet you.
Responsibilities:
- Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
- Schedule service appointments for HVAC and plumbing customers accurately and efficiently.
- Communicate with customers regarding appointment confirmations, updates, and follow-ups.
- Provide basic troubleshooting guidance and route calls appropriately when needed.
- Maintain accurate customer and job information in scheduling software (ServiceTitan experience a plus).
- Resolve customer concerns or escalate issues to management when necessary.
- Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
- Follow standard operating procedures and company guidelines for call handling and documentation.
- Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups
Qualifications:
- One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
- Ability to work onsite in the office on a daily basis.
- Must be able to pass a background check
- Strong typing skills with a high level of accuracy.
- Experience using ServiceTitan is highly preferred.
- Strong communication and interpersonal skills
- Excellent multitasking and organizational abilities
- Positive attitude with a customer-first mindset
- Ability to remain calm and professional in a fast-paced environment
- Proficient with computers, scheduling software, and phone systems
Please submit a copy of your resume for consideration.
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