Customer Service Representative / Dispatcher / Inventory & Warehouse Support Clark Heating & Cooling – Dickson, TN Clark Heating & Cooling is looking for a dependable, organized CSR / Dispatcher who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations. This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs. What You'll Do: Customer Service * Answer incoming customer calls professionally and provide excellent customer service * Schedule service calls and appointments * Gather accurate information from customers and enter it into the system * Respond to customer questions and communicate appointment updates * Maintain accurate customer and job records * Provide follow-up communication when needed Scheduling & Dispatching * Schedule and dispatch HVAC technicians to service calls * Monitor the daily schedule and make adjustments as priorities change * Communicate with technicians throughout the day regarding job status, scheduling and customer needs * Help prioritize emergency and urgent service calls * Coordinate technician availability, location and workload * Keep customers informed of technician arrival times or schedule changes * Update job statuses and technician information accurately in the system * Work closely with management and field teams to keep daily operations running smoothly Inventory & Warehouse Support * Assist with receiving and tracking HVAC parts, materials and equipment * Enter inventory information accurately into company systems * Help with purchase orders, receipts and inventory transactions * Assist with cycle counts and maintaining inventory accuracy * Help identify and correct inventory discrepancies * Keep parts, materials and warehouse areas organized * Assist with technician truck stock and material needs * Help ensure technicians have the correct parts and materials for scheduled jobs * Communicate with technicians and management regarding parts or equipment shortages * Assist with other warehouse and inventory responsibilities as needed Systems & Computer Skills Experience with Service Titan and/or Sage is highly preferred, especially for scheduling, dispatching, customer records and inventory management. However, we are willing to train the right candidate who has worked extensively in similar dispatching, CRM, ERP, inventory or field-service management systems. Candidates should be: * Comfortable working in multiple computer systems throughout the day * Accurate with data entry * Comfortable with Microsoft Office, including Excel * Able to learn The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations. Compensation details: 16-18 Hourly Wage PI9c3cea882ef3-25448-416726585c143e31-5e48-4549-b638-05792d185386