Welcome to PatchitUP!
At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.
Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
- Follow up on unsold estimates and completed work, and solicit reviews of technician performance.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours: 8:30 am to 5:30 pm (occasionally until 6:00 pm), Monday to Friday, with some Saturdays as needed.
- In-office, with the option for remote work.
Requirements
- Preferred experience with ServiceTitan software.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English; Spanish is a plus.
- Self-starter, motivated, and a doer.
Why PatchitUP Drywall?
Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to join a dynamic, growing company, apply now.