CSR - Customer Service Representative

This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team.

Benefits:

• 401(k)
• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

CSR 


We have an immediate opening for a CSR.  We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
 
 Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
• Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
• Provide accurate information about services, pricing, and availability.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing, basic administrative tasks, and office support.
• Supporting each CSR and Dispatcher

Qualifications

• Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
• Strong communication and multitasking skills
• Excellent phone etiquette and problem-solving ability
• Proficient with computers and scheduling Service Titan software.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Bright and alert - Great attitude at all times
• On Time / Attention to Sick time

 What We Offer
 
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career.  Our Company is family oriented and offers a supportive and encouraging environment. 

  Required:   3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
  *SERVICE TITAN Experience – $Bonus$ SIGNBONUS 
 
Come join our NEW TEAM!
 
  We provide:
  Sign up Incentives $$!
  Recruiting Incentives $$!
  Training Incentives $$!
  Continued Education Incentives!
  Company purchased Attire(s) - Sized to match you!
  Competitive Professional Pay $$$!
  Full Benefits: Health,401K
  and much, much more...