CSR

Customer Service & Logistics Coordinator 

Seeking an experienced Logistics Customer Service professional with skills in material procurement, customer order management, invoicing/billing and shipment processes.

Key Responsibilities:

• Manage the purchasing process for clients buying parts ensuring all customer needs are met and/or exceeded
• Ensure all invoices are raised and processed accurately and delivered to clients within the required timeframes
• Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
• Control freight costs (inwards/outwards/local/international)
• Track spare parts backlog
• Ensure branches are aware of shipping details
• Complete required reports are completed accurately and on time
• Ensure all staff management processes are completed as per company requirements and meet all deadlines – including but not limited to performance reviews, salary reviews, recruitment processes, etc.
• Ensure orders are accurate and delivered within designated timeframes to clients
• Ensures ordered are accurately invoiced within designated timeframes to clients
• Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
• Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received
• Sign off on purchase orders for stock required to support customer sales orders and MRP generated purchase orders up to a value of $15,000.

Qualifications

• 5 years of recent work experience in a supply chain role and understanding of credit management.
• Manufacturing industry experience is highly preferred
• Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements
• Extensive understanding and knowledge of MRPII based enterprise systems
• Understanding of client & supplier credit management principles
• Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
• Must be self-motivated, driven, reliant and forthcoming
• Able to multitask, flexible and works well under pressure
• Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
• Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
• Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team

Send resume to jonathan@employeemagnets.com