CSR Clerk

Start your new career as a Warehouse Customer Service Representative with MAU at Robert Bosch in Summerville, SC. As a CSR Clerk, you will support customer service, order processing, material planning, transportation scheduling, and warehouse operations while maintaining strong relationships with internal and external customers.

What We Offer:

• Pay: $19.25 per hour
• Hours: Monday-Friday, 5:00 AM-1:30 PM
• Training Hours: Monday-Friday, 8:00 AM-4:30 PM for the first 2-4 weeks
• Health benefits and telehealth services
• Referral Program

What We're Looking For:

• High school diploma or related discipline preferred
• 3-5 years of experience in a warehouse environment required
• SAP experience
• Excellent computer skills with working knowledge of multiple software packages, preferably Microsoft Office and SAP ERP
• Strong verbal and written communication skills
• Professional etiquette in face-to-face, telephone, and email communication
• Ability to handle stressful situations efficiently and professionally
• Strong time management and organizational skills
• Ability to manage multiple email communications simultaneously
• Strong attention to detail and problem-solving skills
• Knowledge of escalation processes and when escalation is necessary
• Ability to use 5 Whys or 8D problem-solving methods
• Ability to learn and work effectively in a fast-paced environment with minimal supervision
• Team-oriented mindset with the ability to provide backup support as needed
• Flexibility and willingness to learn established operational processes
• Stable work history
• Commitment to teamwork, sales goals, and customer satisfaction

What You'll Do as a Warehouse Customer Service Representative:

• Develop and maintain excellent relationships with internal and external customers
• Respond to customer inquiries by telephone and email in a timely and professional manner
• Communicate updates to customers when deviations occur
• Support customer delivery creation at the warehouse
• Create daily customer order picks
• Perform entry-level material planning
• Investigate variances and work with the appropriate source to identify resolutions
• Schedule daily and expedited transportation services using customer and freight-forwarding websites
• Perform general office duties, including filing, faxing, and scanning
• Maintain records according to established retention procedures and Central Directives
• Follow appropriate escalation processes when issues arise
• Use 5 Whys or 8D methods to support problem-solving
• Provide backup support to team members as needed
• Manage multiple priorities and communications in a fast-paced warehouse environment