PORT MADISON ENTERPRISES
SUQUAMISH CLEARWATER CASINO RESORT
CSO- Cashier
General Position Summary:
Processes all cash transactions while providing Spectacular Customer Service. Performs duties in accordance with applicable gaming regulations and policies and procedures.
Essential Functions/Major Responsibilities:
- Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook
- Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests
- Maintains physical custody of the Cashier's inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor
- Handles fill and credit transactions
- Processes cash advances and check cashing
- Maintains payroll check cashing registry
- Performs all duties in accordance with our spectacular customer service standards
- Responsible for signing in and out necessary keys for assigned shift
- Performs basic troubleshooting on Player Terminals when rotated to floor
- Cashes out jackpots under the direct supervision of the Supervisor/Cashier
- Effectively, efficiently and professionally communicates with coworkers using electronic media
Secondary Functions:
- Responds to customer questions and disputes
- Ensures that all player terminals are serviced in a timely manner
- Maintains floor cleanliness to project a positive image
- Serves as a cashier/floor attendant breaker when assigned
- May disburse prepared bank rolls
- Communicates via telephone for technical assistance regarding the check cashing system and credit card advances
- Other duties as assigned
Specific Skills:
- Completes large volume cash transactions and documents regularly and accurately
- Demonstrates good problem-solving skills, including handling stressful situations and guest disputes
- Excellent math skills
- Excellent customer service Ability to work well with guests and other employees
- Ability to communicate both in writing and verbally
- Good attendance habits
- Public relations skills
- Ability to follow directions
- Ability to trouble shoot basic gaming machine functions
Education and/or Experience:
High School Diploma or GED Required. Cash handling experience preferred. Minimum of two (2) years large volume cash handling experience is preferred, coupled with a fast-paced business environment.
Job Conditions:
Conditions include working in a crowded, loud, smoke-filled environment. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.
Physical Requirements:
Manual and finger dexterity for operation of computers, works in a confine space within gaming machinery and cash process equipment. Ability to lift 25 lbs. and requires to sit and or stand for extend periods of time.