Job Title: CSC Customer Service Specialist
Location: Temple TX 76508
Duration: Minimum 6 months contract
Shift: 2 PM - 10:30 PM Friday - Tuesday
What is expected (essential functions):- Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position appropriate duties as required in a competent, professional and courteous manner.
Knowledge, Skills and Abilities:- Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
Minimum Requirements Addendum:Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.
Education: H.S. Diploma/GED Equivalent
Experience: 1+ year experience required