CSC Customer Service Specialist 1

Job Summary: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

Job Title:CSC Customer Service Specialist 1
Location: Dallas, TX 75246
Duration: 6 Months
 
Job Summary:

• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects.

What is expected (essential functions):

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Knowledge, Skills and Abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.
• Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred. 

Education: H.S. Diploma/GED Equivalent

Experience: 1+ year experience required.
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