Train, retrain, and certify staff in the Crunch Sales System (Leads Info Calls Appointments Tours Closes Kickoffs). Certify new hires in sales scripting, cleanliness checklists, and member service.
Numbers & Facts
Location
Wilkes Barre, PA
Description
Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Sales System Ownership
Train, retrain, and certify staff in the Crunch Sales System (Leads Info Calls Appointments Tours Closes Kickoffs)
Hold daily sales training and tour shadowing sessions
Audit phone scripts, tour structure, and close percentage weekly
Ensure 50% lead conversion, 70% kickoff booking, 50% kickoff show, and 80% EFT usage Cleanliness Standard Enforcement
Be the guardian of the club's visual presentation
Personally inspect key cleaning areas and complete weekly audits
Hold team accountable to opening, mid, and closing checklist compliance
Create facility members consistently describe as "the cleanest gym they've ever been in" Onboarding & Early Culture Coaching
Own new hire onboarding for front desk and tour-facing roles
Introducing new staff to the Crunch culture, core values, and standards
Certify new hires in sales scripting, cleanliness checklists, and member service
Reinforce expectations through one-on-one coaching in week 1 Leadership & GM Backup
Serve as the acting GM when the GM is off
Lead daily huddles, track KPI dashboards, and make operational decisions
Step into any department to lead by example and elevate performance
Coordinate with PTM, AGM, front desk leads, and corporate as needed Delivering the Legendary Experience
Personally ensure the club delivers a "WOW" experience every day
Hold the team accountable to being high-energy, well-trained, and member-obsessed
Cultivate a club full of raving fans through consistent service and a fun, disciplined culture
Own the tone of the club - enthusiasm, pride, discipline, and results