About the jobLEMOINE, a Great Place to Work®-Certified company, seeks a data-driven CRM Manager to transform how we leverage our CRM and drive business growth. You'll operate at the intersection of technology, data, and revenue strategy, empowering teams with essential insights. You'll help us harness our CRM's full potential to boost efficiency, improve decision-making, and accelerate growth. You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital initiatives expand, so will this role's focus.We are seeking a high-impact, self-driven 'A-Player' as we aspire to become a Fortune 100 Best Company to work for by 2027.ResponsibilitiesServe as the central point of contact for all CRM-related questions and drive organization-wide adoptionMaintain data integrity through access management, security protocols, and system auditsLead user onboarding and training to ensure maximum value realization across divisionsBuild strategic reports and dashboards that deliver actionable insights to leadershipMonitor system performance, test new features, and develop comprehensive documentationFacilitate data integration between systems to create a unified customer viewStay current with CRM innovation and AI integration through industry eventsProactively identify enhancement opportunities and manage the change approval processFunction as an internal consultant, translating stakeholder needs into effective solutionsChampion a data-driven culture while making the CRM experience intuitive for all usersCollaborate with Power BI and other specialists to develop data visualizations that draw from centralized data sources and analyze downstream effects with any existing systems or processesQualificationsBachelor's degree in Business Administration, Information Systems, or related field, or equivalent experience5+ years of proven CRM administration experience, preferably with Unanet (Cosential)Architecture, engineering, or construction (AEC) industry experience valued, but not requiredDemonstrated success driving CRM adoption and optimization in complex organizationsStrong technical aptitude with Microsoft Office Suite and ability to master new platformsDeep understanding of sales/marketing processes and their translation into CRM workflowsExceptional communication skills explaining technical concepts to non-technical audiencesExperience developing training programs driving measurable user adoptionStrong project management capabilities with attention to detailProven ability to build relationships across divisions, departments, and influence at all levelsSelf-motivated problem-solver who thrives in fast-paced, evolving environmentsEqual Opportunity Employer:LEMOINE is an Equal Opportunity Employer. We consider all applications regardless of race, color, sexual orientation, age, gender identity, religion, national origin, or disability. Only job-related factors will be considered when assessing applicants' qualifications.
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