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CrisisCare Center Program Supervisor

Family & Children's Service

Tulsa, OK

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JOB DETAILS
SKILLS
Case Management, Certified Case Manager (CCM), Child and Youth Services, Continuous Improvement, Corrective Action, Criminal Justice, Customer Relations, Customer Service Systems, Customer Support/Service, Distribution Management, Employee Benefits, Employee Orientation, Establish Priorities, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Multitasking, Operations, Operations Management, Operations Planning, People Management, Performance Management, Performance Reviews, Procedure Implementation, Program Evaluation, Program Planning, Project/Program Management, Psychiatry and Mental Health, Quality Assurance Methodology, Staff Development, Staff Training, Statistics, Team Player, Testing, Time Management
LOCATION
Tulsa, OK
POSTED
Today
Excellent salary and benefits, plus annual program premium and shift differentials!* Premium Medical, Dental & Vision Benefits!* 75% Agency paid medical premiums* ZeroCard & employee discounts* Retirement Savings 403(b) plan with up to 6% Employer Match* Life Insurance, Short & Long Term Disability Benefits* Employee Assistance Programs* Up to 34 Paid Days Off 1st year!Become part of a well-staffed and supported team as the CrisisCare Center Program Supervisor.The Program Supervisor plays a key leadership role in overseeing the daily operations, performance, and development of program staff. This position works collaboratively with program leadership, internal departments, and external partners to ensure the delivery of high-quality services. Responsibilities include staff supervision, operational management, cross-agency coordination, and fostering a culture of continuous improvement. The Program Supervisor provides case consultation, promotes professionalgrowth, and supports a learning environment focused on excellence and client-centered care.POSITION SPECIFIC DUTIES & RESPONSIBILITIES:Staff Supervision* Recruit, hire, and train program personnel.* Provide performance feedback to staff, clarify expectations, and take corrective action when needed to improve performance.* Communicate and enforce policies and procedures with supervisees.* Direct day-to-day work activities of staff and offer guidance as needed.* Oversee distribution of work.* Provide and model exceptional internal and external customer service.* Review staff work ensuring accuracy and compliance with agency and program policy and procedures.* Field questions and assist with crisis situations.* Foster collaboration and strengthen team efforts among program staff.* Provide a positive team-orientated environment attending to employee morale and employee work satisfaction.* Ensure that standards are met, and clients receive culturally sensitive and compassionate care.* Assist staff in adapting to changing work environment.Manage Program Operations* Plan, implement, monitor, and evaluate program practices.* Maintain and provide appropriate statistics, management reports, and other program reports as needed.* Collaborate with other FCS program leaders and staff to ensure client care system within F&CS is efficient and effective for optimal client care.* Collaborate with external program partners and other community resources to ensure those external entities involved in client care are efficient and effective for optimal client care.* Provide subject matter expertise for program, the population your program serves, and community partners or others that are in system providing care for program's clients.QUALIFICATIONSEDUCATION:* Bachelor's degree required.EXPERIENCE:* Experience with Mental Health and Criminal Justice population.PERFORMANCE COMPETENCIES:* Communication* Decision-Making* Engagement* Initiative/Accountability* Interpersonal* Learning* Organizational Alignment* Quality of WorkKNOWLEDGE/SKILLS/ABILITIES:* Adaptability: The ability to adjust to changing priorities, unexpected situations, and new challenges while remaining productive and effective.* Interpersonal Skills: The ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.* Initiative: The ability to work independently with limited supervision and produce results in a timely, accurate and meaningful manner.* Cooperation: The ability to work effectively with others is important for successful multidisciplinary teamwork. This includes the ability to work cooperatively, to contribute positively to group dynamics, and to share knowledge and resources.* Multitasking: The ability to efficiently and effectively manage multiple tasks, projects, and responsibilities concurrently. This includes juggling multiple demands simultaneously and being skilled at adapting to changing priorities in a fast-paced work environment.* Clinical Judgment: The capacity to make sound clinical judgments and adapt therapeutic approaches as needed based on clients' progress and changing needs.* Leadership: The ability to provide direction, set a vision, and motivate others to work collaboratively toward common goals. Leadership requires the ability to inspire trust foster a positive work culture, and guide others to reach their full potential* Decisiveness: The ability to make timely decisions, even when face with incomplete information or under pressure, while maintaining a commitment to sound clinical judgment.CERTIFICATIONS/LICENSES:* ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire.* ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.OTHER INFORMATIONSAFETY SENSITIVE JOB CLASSIFICATION:This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substancesincluded in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissalfrom employment

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Family & Children's Service

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