Crisis Specialist

Family Service Association

Elgin, Illinois
3 days ago

Highlights

This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed. SASS Crisis Specialist Job Description Reports to: Manager of SASS Crisis Services Type : Full-Time Location : Community-Based Summary : Crisis Specialists perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the SASS program.

Numbers & Facts

Location	Elgin, Illinois
Industry	Nonprofit Charitable Organizations
Company Size	100 to 499 employees
Year Founded	1953
Website	https://www.fsaca.org/

Description

SASS Crisis Specialist

Job Description

Reports to: Manager of SASS Crisis Services

Type: Full-Time

Location: Community-Based

Summary:

Crisis Specialists perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the SASS program. Crisis Specialists apart of the SASS program will also help support the 590 Crisis Cares program as needed.

Schedule:

Must work a minimum of 4 eight-hour shifts, including two weekend or overnight (12-8am) shifts. Crisis Specialists shifts can include weekdays, weekends, overnight, and holiday shifts. A minimum of 1 walk-in shift a month. The other 5.5 hours include meetings, case management, walk-ins, additional SASS shifts and other miscellaneous tasks as needed.

Full time staff are expected to be in office at least one (preferably daytime) shift a week. Supervisors may require the crisis worker come in person for individual supervisions or during additional shifts if deemed appropriate.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
Responsible for managing small case load that is identified as having minimal needs and is assigned by the Manager of SASS or 590 Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
Responsible for being cross trained and knowledgeable to assist with 590 Program, Crisis Stabilization, hospital staffing, and Prison Rape Elimination Act (PREA) Training at the Juvenile Justice Center to provide and other services as requested by supervisor.
Responsible for networking with collaterals on behalf of crisis/active clients, including: referral and linkage, facilitation of level of care determined, and the advocacy of a client’s rights within the education, legal, state and mental health systems when indicated.

Supervision

Must attend a minimum of 8 monthly group supervisions for the year
Responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
Attend Biweekly Clinical Group Supervision if you are actively working on licensure (LCSW/LCPC)

Administrative

Responsible for completion of and meeting deadlines for all clinical paperwork for active clients and crisis clients. Service notes need to be completed within a maximum of 7 days from the service delivery.
Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: billing time sheets, expense reports, training forms and any other administrative or agency requested reports
Responsible for attending All Staff Meetings and other meetings as requested by supervisor
Responsible for serving on Agency and/or Program Committees when requested by supervisor
Responsible for participating in Utilization Review Meetings.
Responsible for holding a valid, unexpired Illinois driver's license.

Community Education/Public Relations

Responsible for educating the community regarding the SASS program in the service area
Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
Fulfill agency requirement of training and documenting all training attended and must attend all mandatory agency in-service trainings
Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff

Other Duties/Special Assignments/Projects

Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
Perform incidental business-related travel as needed
Participate in agency Risk Management and Continuous Quality Improvement activities.
Perform job responsibilities with a positive attitude • Responsible for promoting collegiality at the workplace by working collaboratively with others
Responsible for any equipment assigned to be kept free from damage or loss. Any damage or loss of equipment needs to immediately be reported to Supervisor.
Perform other duties as assigned by supervisor.

Training

Responsible for completion of annual training requirements.
Maintaining IM-CAT and IM+CANS Certification
Maintaining additional HFS and DMH required trainings
Responsible for ongoing training assigned by supervisor.
Training on private insurance and unfunded adults

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY

This role has no supervisory responsibilities.

PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS

The incumbent will be sitting in car for travel for several minutes every day. The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.

The work environment is mostly field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, community agencies, and some in office time.

Workers may be required to stand for long periods of time such as if at a hospital and they do not have a space for you to sit while you work.
Other physical demands include sitting, walking and carrying your equipment.
Use of computers/surface pros 85% of the time.
- During training or other job duties (such as billing, additional training, team meetings), some of those duties can be complete at home with the permission of your supervisor
- If at the office, Crisis Specialists share a common area. Desks and seats are shared amongst other members of the team. Crisis workers do begin their day in the office for their scheduled day-time shifts.
- If the shared area becomes too loud, workers are allowed to utilize therapy office space (if the space is available) or the crisis services office if available

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.

POSITION TYPE/EXPECTED HOURS OF WORK

This position is full-time, 37.5-hour work week. This position requires day time and on-call availability.

Salary Range

In accordance with Illinois state law, we are committed to transparency in compensation. The salary range for this position is $47,614.40 - $67,941.87 per year, depending on experience and qualifications
In addition to base salary, we offer a comprehensive benefits package, including medical, dental, vision, 401k, generous PTO and short-term disability, and opportunities for professional development and growth.

TRAVEL

This position requires extensive travel throughout the Kane and Dekalb county areas and occasionally to areas outside of that.

EDUCATION AND EXPERIENCE

The candidate must possess at least a Bachelor's Degree in Psychology, Social Work or another related field. Reliable personal transportation, valid Illinois driver's license, and satisfactory driving history along with documentation verifying current automobile insurance.

REQUIRED SKILLS/ABILITIES

Must be flexible, able to respond to crisis calls within designated time frames, and able to travel and work weekend and evening hours as needed.
Excellent verbal and written communication skills that may include public speaking and presentations.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines, including but not limited to submitting assessments within 24 hours.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software
Spanish preferred

About Company

Family Service Association (FSA) was founded by the Junior League and local faith-based organizations in the City of Riverside, who had growing concerns when they saw the deterioration of local military families in the early 50s. Since that time, FSA has grown to be one of the largest and most trusted, multi-service, non-profits in the Inland Empire.

For nearly 70 years, Family Service Association has addressed poverty, hunger, and health, from infancy to older adults, in families and under-served communities. FSA’s motto is compelling, Family Strength Is Community Strength.

Many of Family Service Association’s program participants are hard-working but still struggle to get by with low wages, fixed incomes, and the high cost of living in California.

Through early education, trauma-informed mental health services, obtainable senior housing, support for home-bound individuals, safe senior/community centers, and nutritious meals for our seniors, FSA’s team members serve over 13,000 community members each year.