Crisis Services System of Care Director

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

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THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

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Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorneyâs Office, the Medical Center, and the Superior Court) by the last day for filing. Â A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

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Applications will only be accepted online.

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DESCRIPTION

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California''s seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California''s eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities.

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ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Healthâs departments and programs focus on services and support that provide care for the whole person.

• The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
• The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
• The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
• Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.

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BEHAVIORAL HEALTH DEPARTMENT

As part of Alameda County Health, the Behavioral Health Department supports people with Medi-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the Stateâs resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

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We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patientsâ rights, and psychiatric and integrated health care providers.

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For more information about the Behavioral Health Department, please visit www.acbhcs.org.

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THE POSITION

Under administrative direction, plans, organizes, oversees and manages crisis mental health services across systems of care in Alameda County Behavioral Health; coordinates and evaluates crisis mental health service systems to ensure compliance with legislative mandates and minimum standards, as well as State and Federal rules and regulations regarding clients experiencing a mental health and or substance-related crisis; serves as the department leader for crisis behavioral health services; and performs other related duties as required.

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This single position classification is located in the Alameda County Behavioral Health (ACBH) division of the Health Care Services Agency and reports to the Medical Director, Behavioral Health. The employee will be responsible for managing a division through subordinate staff that will focus on overseeing services related to crisis, post-crisis, and acute mental health systems within Alameda County. Services can include, but are not limited to, mobile crisis response, crisis stabilization, crisis residential treatment, evaluation, and other behavioral health support in designated emergency departments.Â

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This classification is distinguished from the next lower classification of Assistant Director, Crisis Services System of Care by having overall responsibilities for organizational, policy development, and administrative responsibilities for all crisis, post-crisis, and acute services across the department. This classification is further distinguished from the next higher classification of Medical Director, Behavioral Health, in that the latter classification administratively directs a range of County-operated and community-based organization services across the entire department.

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THE IDEAL CANDIDATE

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will:

• Have strong knowledge of behavioral health regulations, crisis response laws, budgeting, contracting, program evaluation, and integrated care models.
• Have experience in operating crisis programs, mobile crisis services, emergency service response, and interagency crisis intervention/ critical incident response.
• Be skilled in analyzing data, solving complex administrative and financial issues, and making sound, informed decisions.
• Be an effective communicator and leader with the ability to manage multifaceted service systems, diverse teams, and multiple priorities.
• Interpret and apply federal, state, and local regulations; develop and monitor budgets; and oversee program performance.
• Be culturally responsive, collaborative, and capable of building partnerships across departments, agencies, and community organizations.
• Be proficient with electronic health records, data systems, and standard office technologies.
• Demonstrate flexibility, interpersonal sensitivity, and a strong commitment to wellness and recovery principles.

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For more detailed information about the job classification, please visit: Crisis Services System of Care Director (#5073).

MINIMUM QUALIFICATIONS

The minimum professional requirements for admission to the competitive assessment process include:

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Education:

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Possession of a master''s degree in Public Health, Public Policy, Public Administration, Social Work, Nursing, Psychology, Marriage and Family Therapy, or a closely related field.

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Experience:

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The equivalent of seven (7) years of full-time, post-graduate professional management and supervisory experience in directing a large public or private healthcare program or organization, which must have included progressive responsibility in planning, organizing, and providing leadership in the areas of program operations, management, and evaluation. At least two (2) years of this experience must be in a crisis services setting serving in a clinical role.

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License:

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Possession of a current, valid clinical license from the applicable licensing authority in the State of California.

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Possession of a valid California Motor Vehicle Operator''s license.

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NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

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KNOWLEDGE AND SKILLS

NOTE:Â The level and scope of the following knowledge and abilities are related to duties listed under the âExample of Dutiesâ section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Administrative principles, practices and techniques of county, state and federal behavioral health regulations.Â
• Welfare and Institutions Code 5150 et.al.
• Principles and practices of governmental budgeting, funding, and grant/contract management.Â
• Demographic and client service and utilization data for decision-making, program design, and the development and evaluation of program and system metrics.
• Community needs, resources, and organizations related to crisis behavioral health care.
• Behavioral health and integrated health care services, including delivery models between behavioral health and primary care.
• Methods of effective community organization and its role in behavioral health treatment and prevention programs.
• Program evaluation methodologies and management and data analysis.
• Organizational dynamics and development.
• Clinical standards of practice and licensure requirements in Mental Health Rehab Centers and Psychiatric Health Facilities.
• Management principles and practices, including strategic work planning, employee supervision, and resource allocation.Â
• Computer applications related to the work, including electronic health record systems.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.Â
• Cultural values and practices of the diverse communities served by the department. Â

Ability to:

• Communicate effectively both orally and in writing.
• Effectively analyze and evaluate complex financial, budgeting, contracting and administrative problems and implement effective solutions.
• Demonstrate quality leadership and sound decision making.
• Plan, prioritize and organize.
• Manage a complex service system with multiple programs, providers, and partners.
• Provide effective leadership in a variety of settings with diverse parties.
• Develop, analyze, and monitor budget.
• Interpret and apply provisions of Federal, State and local legislation, rules and regulations pertinent to the administration of forensic services.
• Analyze and interpret data and utilize data in decision-making.
• Analytically problem-solve.
• Demonstrate interpersonal sensitivity.
• Demonstrate the principles of wellness and recovery and cultural responsiveness.
• Demonstrate flexibility.
• Manage multiple and changing priorities.Â
• Establish and maintain cooperative work and contractual relationships with county departments, and other agencies, community-based organizations, private providers and organizations, and the community.
• Work independently, collaboratively with multidisciplinary teams, community resources, and organizations.Â

EXAMINATION COMPONENTS

The examination will consist of the following steps:

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1) A review of candidates'' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the classification will move on to the next step in the examination process.

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2) An oral interview examination which will be weighted as 100% of the candidate''s final examination score. The oral interview examination may contain situational exercises.

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CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

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We reserve the right to make changes to the announced examination components.

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Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

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To learn more about our recruitment and selection process, please visit the âWhat You Need to Knowâ section of our website, hrs.alamedacountyca.gov.Â

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RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:Â

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TENTATIVE RECRUITMENT PLAN:

Deadline For Filing:

5:00:00 p.m., Wednesday, August 26, 2026

Review of Minimum Qualifications

August 31, 2026

Virtual Pre-recorded Civil Service Oral Examination:

Virtual Oral Examination Ratings:

Results Notification:

Promulgation of Eligible List:

September 21-30, 2026

October 5-9, 2026

Week of October 12, 2026

October 28, 2026

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews:

TBD

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WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

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REASONABLE ACCOMMODATION

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda Countyâs Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

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For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

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BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical â HMO & PPO Plans
• Dental â HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Credit Union
• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Employees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

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Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, nonreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

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Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

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NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and nonreplyalamedacountyhr@acgov.org, are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

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Nicole Lewis-Bolton, Human Resources Analyst

Human Resource Services, County of Alameda

(510) 272-6468 ⢠nicole.lewis-bolton@acgov.org

hrs.alamedacountyca.gov

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Disaster Service Worker

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

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Equal Employment Opportunity

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.