POSITION PURPOSE: Work with the Social Worker Department at CHI Bergan Mercy. Use a strength-based approach that utilizes conversation and empowerment methods to help resolve a household’s housing crisis or quickly connect them to existing emergency or crisis housing services, by working alongside the participant in an empowering manner. This conversation is to explore with the participant a creative, flexible, safe, and cost-effective solution to quickly resolve the participant’s housing crisis-even if just temporarily-with limited or no financial support. This service is provided regardless of perceived needs and barriers. ESSENTIAL JOB FUNCTIONS: - Coordinate and conduct intake and housing assessments for all participants.
- Access each participant to ensure that they qualify for Togethers services and funding.
- Gather documents from participants. (IDs, social security cards, income verification, etc) if they have such documents to file.
- Advocate on participants behalf to property manager.
- Gather documents from property manager. (Deposit forms, past due rent forms, ledgers, leases and w9’s)
- Contact, make pledges, and obtain bills from utility companies on behalf of participants.
- Request checks from accounting to stabilize housing crisis.
- Process and prepare checks to be delivered or mailed to property managers or utility companies.
- Develop an individualized goal plan for each participant.
- Process and access referrals from social workers at CHI Began Mercy.
- Provide support services in a non-judgmental manner.
- Document referrals and services in excel spreadsheet shared with CHI Began Mercy staff.
- Document services and funds in Clarity under the program for CHI Crisis Engagement services only.
- Provide information, referrals, and advocacy to assist participants in accessing services and resources.
- Maintain participant-related data tracking systems, including case notes and complete HMIS entries.
- Track services and input check numbers if needed on Front Door excel spreadsheet.
- Prepare case-related reports including outcomes, success and challenges.
- Respond to community requests.
- Attend meetings, as requested.
- Communicate effectively with local community and external agencies; successfully foster relationships, which enable needed resources to be accessed.
- Complete internal and external referrals, as needed, for supportive services and work collaboratively as a team to advance participants' goals.
- Demonstrate a knowledge of available community resources.
- Respect participants’ dignity and confidentiality.
- Adhere to the facility dress code and appear professional.
- Maintain records in a professional, confidential, and orderly manner.
- Other duties as assigned
KNOWLEDGE AND SKILLS: - Ability to engage and build strong working alliances with program participants
- Ability to work in both a team environment and independently with minimal supervision
- Ability to respond to stressful situations in a flexible and professional manner
- Strong organizational skills, attention to detail
- Exceptional oral and written communication skills
- Computer skills, to include Microsoft Office and database management
- Other Duties
Please note these job duties, responsibilities and activities may change at any time with or without notice
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