| Location | MA |
1621 Blue Hill Ave
Mattapan, Massachusetts
Position Summary
The Crew Member position is responsible for delivering excellent guest service, preparing food and beverages according to Brand standards, and supporting daily restaurant operations. Crew Members work collaboratively with management and fellow team members to ensure a clean, efficient, and welcoming environment for guests.
This role serves as a foundational position within the organization and provides opportunities for skill development and advancement into leadership roles.
Key Responsibilities
Greet and serve guests in a friendly, professional, and timely manner
Prepare food and beverages in accordance with Dunkin' & franchisee standards
Accurately operate point-of-sale systems and handle cash transactions
Maintain food safety, sanitation, and cleanliness standards at all times
Support speed of service and order accuracy goals
Follow all company policies, procedures, and safety guidelines
Assist with opening, closing, cleaning, and stocking duties as assigned and directed by a Managers or Management
Work effectively as part of a team and support fellow employees during shifts
Performance Expectations
Demonstrate reliability, punctuality, and accountability
Maintain a positive attitude and professional demeanor
Follow direction from Managers on Duty and Restaurant Management
Communicate effectively with guests and team members
Participate in required training and development activities
Qualifications & Requirements
Ability to work in a fast-paced environment
Basic math and cash-handling skills
Strong teamwork and communication skills
Willingness to learn and follow established procedures
Ability to multitask and adapt to changing priorities
Physical Demands / Working Conditions
Standing for extended periods of time
Repetitive motions including bending, reaching, and lifting
Lifting items up to 20 lbs
Working in a quick-service restaurant environment
Advancement Opportunities
Crew Members may be eligible for cross-training and advancement opportunities, including Manager on Duty, and Restaurant Management roles, based on performance, business needs, and availability.
Crew Members are eligible to receive credit card tips - increasing their average hourly rate.
Have a positive & friendly outlook with customers and our team while also anticipating and understanding their needs
Close the store in the evenings
Help each other problem solve
Able to handle cash and operate store equipment
Enjoy and thrive in a fast-paced work environment
Take pride in being a responsible worker
Able to multi-task
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Job Details
Job Category
Team Member
Position Type
Full Time
Date Posted
Wed, 26 Aug 2026 16:07:07 GMT
Pay Range
Starting at $15.00 / hour
Job ID
6a8f0f2bc4b68
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