Credit Union Assistant Manager, Account Resolutions

Currently, we have an ASSISTANT MANAGER, ACCOUNT RESOLUTIONS opportunity with a Credit Union offering a full range of financial products and services, including checking and savings accounts, credit cards, mortgages, auto loans, personal loans, commercial banking, investments, insurance and digital banking solutions. Managing assigned delinquent accounts and recommending or coordinating appropriate resolution strategies, which may include payment arrangements, loan modifications, workouts, repossession, foreclosure, bankruptcy administration, legal action, charge-off, and referrals to third-party collection agencies.

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an ASSISTANT MANAGER, ACCOUNT RESOLUTIONS opportunity with a Credit Union offering a full range of financial products and services, including checking and savings accounts, credit cards, mortgages, auto loans, personal loans, commercial banking, investments, insurance and digital banking solutions. The credit union supports University communities.

The ASSISTANT MANAGER, ACCOUNT RESOLUTIONS is responsible for the specific duties listed below.

Your specific duties will include:

• Serving in a temporary 90-day role to support a loss mitigation cleanup project and clear the backlog of recovery efforts.
• Supervising a team of six members, comprising three full-time Credit Union employees and three temporary employees.
• Supporting the effective operations of the Account Resolution department and maintaining a financially sound loan portfolio through timely delinquency management, loss mitigation, default servicing, and collection activities.
• Providing day-to-day oversight and guidance to assigned staff; monitoring workloads, performance, documentation, and regulatory compliance; and acting as an escalation resource for complex member situations.
• Managing assigned delinquent accounts and recommending or coordinating appropriate resolution strategies, which may include payment arrangements, loan modifications, workouts, repossession, foreclosure, bankruptcy administration, legal action, charge-off, and referrals to third-party collection agencies.
• Offering a potential opportunity for conversion to a regular Credit Union employee based on performance.

Required qualifications for the position include:

• 3 to 5 years of progressively responsible experience in collections, account resolution, loan servicing, loss mitigation, default servicing, consumer lending, or a related financial services function.
• Prior experience providing team leadership, coaching, work direction, or supervisory support, with a preference for experience managing complex delinquency, bankruptcy, repossession, foreclosure, legal, or charge-off matters.
• Prior experience in collections management, preferably within a credit union or bank.
• Credit union, banking, or other regulated financial services experience.
• High school diploma or equivalent.
• Associate's or bachelor's degree in business administration, finance, accounting, management, or a related field.
• Ability to be bonded.
• Valid driver's license, which may be required for necessary local travel.
• Relevant collections, lending, compliance, bankruptcy, or leadership training.
• Proficiency in LexisNexis.

Pay Rate: $40.00/hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

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