Credit Specialist - Zeeland, MI

Position Summary

The Credit Specialist is responsible for supporting the company's credit and accounts receivable functions by reviewing credit applications, evaluating prospective customers, monitoring past-due accounts, and assisting with collection activities.

This position researches credit information to evaluate requests for new or increased lines of credit, maintains accurate customer account records, and works proactively to resolve payment discrepancies and reduce the risk of delinquent accounts. The Credit Specialist partners closely with Sales, Operations, customers, and internal teams to resolve account issues while providing a high level of customer service.

This role supports multiple subsidiaries within the NOVO brand and requires the ability to effectively manage competing priorities throughout the day. Credit or account issues requiring additional review or approval are escalated to the Credit Manager as appropriate.

Essential Responsibilities

• Monitor and maintain aging reports across multiple companies to identify past-due balances and help prevent payment defaults.
• Review credit applications and conduct credit and risk analysis for prospective customers to support credit decisions.
• Research information from credit organizations and other available sources when evaluating requests for lines of credit.
• Monitor assigned customer accounts and maintain accurate, up-to-date account and credit information.
• Contact customers regarding past-due balances through professional phone and email communication.
• Research and resolve account discrepancies, including short-paid invoices, billing errors, and other payment issues.
• Process customer credit reference requests accurately and in a timely manner.
• Review monthly customer statements and prepare account-specific reports and Excel spreadsheets as required.
• Assist customers with invoice and proof-of-delivery (POD) requests.
• Provide responsive customer service while ensuring transactions are processed accurately and in accordance with established policies and procedures.
• Develop collaborative working relationships with Sales, Operations, customers, and other internal partners to resolve credit and account issues.
• Escalate complex credit, collection, or account concerns to the Credit Manager when appropriate.
• Comply with applicable federal and state laws, regulations, and company requirements, including applicable anti-money-laundering requirements.
• Perform other duties as assigned.