Credit Screening Representative

Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data. Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels.

Credit Screening Representative (Bilingual Spanish + English Preferred)
Onsite in Goodlettsville Monday – Friday
Daily Training Hours: 9:00 - 6:00, After Training Daily Hours: 8:00 - 5:00
Hourly Pay Range: $18.00 - $20.00

About the Opportunity
Join a growing team with a fast-paced, collaborative environment! We're currently hiring a Credit Screening Representative to support high-volume phone and client service operations. 100% Employer Paid Health Insurance (start date of this benefit to be determined by employer if the candidate is extended a permanent offer after CFS temporary period.)

No formal interview required - just a quick virtual meeting with the CFS Recruiter! Start date will be pending clear security checks.

Tasks and Responsibilities - Credit Screening Representative:

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• Conduct comprehensive credit risk assessments to support informed lending decisions, ensuring alignment with company policies and regulatory standards
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• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels
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• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms
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• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations
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• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data
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• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories
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• Assist team members with procedural questions and provide guidance on best practices
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• Train new staff on conducting conference calls and preparing supplemental credit reports
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Requirements - Credit Screening Representative:

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• Call center experience / Ability to handle inbound and outbound calls comfortably
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• Ability to Multi-task in a Fast-Paced Environment
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• Excellent Written and Verbal Communication Skills
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• Light Excel skills – Data Entry, Spreadsheets
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• Desire to meet key phone metrics.
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• Willingness to be a supportive team player.
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• Fluent in Spanish & English highly preferred
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