Credit Operations Business Transformation Manager

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Credit Operations Business Transformation Manager will work side-by-side with Credit Operations leadership and innovative and strategic thought leaders to support the MBFS strategy and transformation achieving operational financial and strategic targets. This position will represent Credit Operations in the coordination prioritization and execution of strategic initiatives designed to enhance automate and optimize credit processes systems and customer experiences.The position requires a unique blend of Credit Operations knowledge business process expertise systems knowledge project management capabilities and strategic thinking. This role will serve as a key liaison between Credit Operations Business System Owners IT Enterprise Architecture Business Analysts and other business domains to evaluate opportunities define future-state processes establish business requirements and facilitate the implementation of system and process enhancements.The position will coordinate initiatives that span multiple systems domains and functional areas ensuring alignment between business strategy operational requirements and technology capabilities. The role will identify opportunities to leverage automation system enhancements process redesign and emerging capabilities to improve operational efficiency quality compliance employee experience and customer outcomes.Strong communication organizational and influencing skills are required to effectively partner with executive management business leaders IT vendors and cross-functional stakeholders. The position will provide strategic and operational insight throughout the initiative lifecycle from opportunity identification and business case development through requirements definition prioritization testing implementation and post-launch validation.ResponsibilitiesIdentify evaluate and coordinate strategic Credit Operations system and process transformation opportunities that improve operational efficiency quality automation risk management and customer experience. Partner with Credit Operations leadership and cross-functional stakeholders to assess current-state processes identify process gaps and inefficiencies and develop future-state solutions. Evaluate opportunities for process automation system enhancements workflow optimization and elimination of manual activities. Develop recommendations and business cases that articulate strategic value operational impact resource requirements risks and expected benefits. 30Serve as the primary Credit Operations business engagement owner for prioritized system and process initiatives. Partner with Business System Owners IT Business Analysts Enterprise Architecture and other domains to translate business objectives into clearly defined business requirements and functional specifications. Coordinate requirements gathering process design solution development and implementation activities across multiple systems and functional areas. Ensure proposed solutions align with Credit Operations strategy enterprise architecture regulatory and compliance requirements and the desired future-state operating model. 25Manage planning coordination and execution of prioritized Credit Operations transformation initiatives. Establish project objectives scope milestones dependencies and deliverables monitor progress against established plans identify and escalate risks issues and resource constraints and develop mitigation strategies when gaps or delays occur. Coordinate cross-domain resources and competing priorities to facilitate timely implementation of system and process changes. Provide regular status reporting and recommendations to Credit Operations leadership and other key stakeholders. 20Lead business process analysis testing and implementation activities associated with system and process changes. Conduct root cause analysis to identify opportunities for process improvement and resolve system or operational issues. Coordinate user acceptance testing validate system functionality against business requirements facilitate defect resolution and support post-implementation validation. Ensure appropriate process documentation procedures training materials and knowledge transfer are established to support successful adoption and sustained business results. 15Establish and maintain effective communication and governance across Credit Operations and partner domains. Facilitate workshops project meetings and working sessions to drive alignment decision-making and issue resolution. Support prioritization and governance activities by providing leadership with analysis of initiative value operational impact dependencies and resource requirements. Build strong relationships across business and technical organizations and serve as a subject matter expert and strategic advisor regarding Credit Operations processes systems and transformation opportunities. 10 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 5 years of overall work experience. Preferred experience includesBusiness-General 5 yearsCredit 1-3 yearsFinance 1-3 yearsFunding 1-3 yearsStrategy 1-3 yearsVendor Management 1-3 yearsEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeAccountingSkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesPresentation skillsProject Management skillsProject leaderRecommended Prerequisites Project Manager Credit Analyst Business System Owner Scrum Master Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2