Credit & Collections Specialist

Credit & Collections Specialist

Location: Kennesaw, GA

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: $23.00 $27.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Customer Experience Representative (CXR) is a proactive problem-solver responsible for managing a portfolio of customer accounts, driving collection efforts, and resolving complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications. The CXR acts as a vital consultant who identifies credit risks, maintains high-level internal partnerships, and ensures customer relationships remain strong and productive. Collection efforts are time-sensitive, requiring excellent skills in organization, time management, and critical thinking. This position has a hybrid work arrangement with scheduled days in the office combined with days available to work from home, after initial training.

Key Responsibilities

Portfolio Management & Collections

• Prioritize your portfolio to maximize collection benefits and secure timely remittances.
• Contact customers regarding past-due invoices and obtain future payment information.
• Identify account risks, spot AR trends, and monitor for indicators of delinquency.
• Perform routine reviews and releases of sales orders throughout the day.

Problem Solving & Dispute Resolution

• Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from initiation to final resolution.
• Investigate and resolve discrepancies related to pricing, billing, cylinder assets, and cash applications.
• Research complex account issues to achieve a thorough understanding of data and trends.

Strategic Collaboration & Escalation

• Maintain quality relationships with branch managers, account managers, district managers, AVPs, National Account Managers, and MSVPs. These relationships are critical to collection efforts.
• Involve collections managers when possible and keep them informed of issues at all times.
• Recognize significant credit risks and escalate significant matters to the Accounts Receivable Supervisor and up.
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

Administration & Documentation

• Maintain meticulous records of all conversations, emails, and follow-up actions. Organize documentation to facilitate follow-up efforts.
• Take "extreme ownership" of account maintenance, including handling undeliverable mail and updating account details.
• Special projects and other duties as assigned.

Required Skills

• Strong analytical and critical-thinking skills with the ability to identify trends, risks, and root causes.
• Advanced proficiency in Excel (pivot tables, formulas, data modeling).
• Working knowledge of Power BI or similar business intelligence and data visualization tools.
• Ability to learn, own, and act as a super user for operational and analytical systems (e.g., HighRadius or similar platforms).
• Strong written and verbal communication skills, including the ability to prepare executive-level presentations and materials.
• Demonstrated ability to train, coach, and support end users on tools, processes, and reporting.
• Strong organizational skills with attention to detail and data accuracy.
• Ability to work independently, take initiative, and operate with minimal supervision.
• Project-oriented mindset with the ability to support and lead initiatives from concept through execution.
• Ability to work effectively in a fast-paced, continuously evolving environment.

Education Requirements

• HS Diploma or equivalent (required)
• Bachelor's degree in Accounting, Finance, Analytics, or an engineering-related field (preferred)

Required Experience

• 3 5 years of progressive experience in one or more of the following areas: Customer Experience analytics, Credit & Collections analytics, Financial or operational reporting, or Business or data analytics in a complex, matrixed organization.
• Demonstrated experience creating recurring and ad-hoc reports, dashboards, and analytical insights for leadership.
• Hands-on experience working with large datasets and translating data into actionable business insights.
• Experience supporting cross-functional teams, including Credit, Collections, Customer Service, Finance, or Sales.
• Proven ability to independently manage multiple priorities, projects, and deadlines.

Work Environment / Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, and sit; use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to enter and update continuous data into a relevant computer program eight hours a day via keyboard and mouse.
• The employee is frequently required to talk and/or hear.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is exposed to a normal office environment.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a global leader in industrial gases, technologies, and services, operating across more than 70 countries with a workforce of over 66,500 employees representing 160 nationalities. Founded in 1902, the organization supplies gases and services to a vast range of industries including manufacturing, energy, healthcare, electronics, and food and is at the forefront of the clean energy transition, particularly in green and low-carbon hydrogen. At more than 120 years old, the company has built a culture of long-term thinking, safety-first operations, and global collaboration, and employs chemical engineers, industrial gas technicians, research scientists, energy transition specialists, and finance and operations professionals across its worldwide network.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15559