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Credit Collections Specialist

Macpower Digital Assets Edge Private Limited

  • Carlsbad, CA
  • 3 days ago
  • $24 Per Hour

Highlights

Team Dynamics : This role requires frequent communication and collaboration with internal stakeholders (e.g., sales reps) and external customers, making teamwork and relationship-building skills essential. Key Skills: Credit Collections Specialist, Portfolio Accounts, Portfolio, Accounts, Excel, Negotiation, Billing, AR, Credit, Collections.

Numbers & Facts

LocationCarlsbad, CA
Salary$24 Per Hour

Description

Key Skills: Credit Collections Specialist, Portfolio Accounts, Portfolio, Accounts, Excel, Negotiation, Billing, AR, Credit, Collections.
Job Summary:
  • This is 5 days onsite job position and office hours are 07:00 AM to 04:00 PM
  • Desired start date: 02/03/2025
Responsibilities-include, but are not limited to:
  • Follow up on an assigned portfolio account based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
  • Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
  • Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
  • Perform ongoing cash collections.
  • Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
  • Represent the brand and utilize the 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
Basic Qualifications:
  • 2+ years of experience as a Credit Collections Specialist.
  • Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook.
  • Negotiation and problem-solving skills.
  • Effective phone/email communication skills.
  • Basic understanding of Billing, AR, and Credit and Collections procedures.
  • Education level: High school or equivalent.
Must Have Skills, Experience:
  • Experience: At least 2+ year of experience in billing, accounts receivable (AR), or credit and collections.
  • Technical Skills:
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Basic understanding of billing processes, AR principles, and credit and collections procedures.
  • Communication Skills:
  • Effective phone and email communication skills to correspond professionally with customers and internal teams.
  • Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
  • Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
  • Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
Nice to Have:
  • Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries.
  • Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
  • Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
  • Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
  • Company 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
  • Languages: Proficiency in multiple languages, especially if dealing with international customers.
Additional Information:
  • Fast-Paced Culture: Company mission is to be the fastest sports brand in the world. The work environment reflects this through quick decision-making, fast-moving priorities, and a need for adaptability.
  • Core Values: Company employees are expected to embody the company's 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, and processes. Candidates should align with these principles.
  • Sustainability & Innovation: Company emphasizes sustainability and innovation, so candidates who are forward-thinking and proactive in solving problems will thrive in this environment.
  • Team Dynamics: This role requires frequent communication and collaboration with internal stakeholders (e.g., sales reps) and external customers, making teamwork and relationship-building skills essential.
  • Global Brand: Joining Company means becoming part of an internationally recognized brand known for pushing boundaries in sportswear. This role allows individuals to represent a dynamic and innovative company that values customer relationships and operational excellence.

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