Main Purpose
The duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department. This is a full-time position, with a competitive salary and comprehensive benefits offered.
Location -REMOTE near Raleigh or Wake Forest, North Carolina
Key Relationships:
- Customers, Vendors
- Professional Associations
Specific Role Responsibilities:
- Collection calls and/or correspondence in a fast paced, goal oriented collections department
- Weekly and monthly reporting to direct supervisor
- Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for assigned accounts
- Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Collections and Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Computer/Office Machines – Microsoft Work, Excel, Outlook
- English – proficient in business writing and verbal communication
- Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
- Ability to pass pre-employment and random screening for illegal substances
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