Description
GENERAL SUMMARY:
Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties.
RESPONSIBILITIES AND DUTIES:
- Researches customer requests.
- Answers phone and email inquiries.
- Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections.
- May assist in various other areas of operations.
- Performs other duties as assigned by management.
- Regular and reliable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Fiserv preferred.
- Must be able to operate a PC with keyboard accuracy and speed.
- Must have good customer service skills, in person, on the phone, and through email.
- Must have a general knowledge of accounting principles and procedures
- Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
- Must have strong mathematical and organizational skills.
EDUCATION AND EXPERIENCE:
- High school graduate or equivalent with previous banking experience or equivalent work experience.
- Bank operations experience is preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to read reports, see computer screen
Hearing: 25-49%
Must be able to communicate with co-workers
Standing/Walking: 25-49%
Must be able to run errands for the bank, make large quantities of copies.
Climbing/Stooping/Kneeling: 25-49%
Must be able to obtain files.
Lifting/Pulling/Pushing: 50-74%
Must be able to lift and put away supplies.
Fingering/Grasping/Feeling: 75-100%
Must be able to use computer, write separate reports
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.
More details
Monday through Friday 8am-5pm