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Credit Assistance Specialist Consumer Vehicle Lending - Recovery 2nd Shift

Macpower Digital Assets Edge Private Limited

  • Kennesaw, GA
  • 6 days ago
  • $24 Per Hour

Highlights

Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.

Numbers & Facts

LocationKennesaw, GA
Salary$24 Per Hour

Description

Job Summary: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs.
Required Qualifications:
  • At least 1 year of customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
  • Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
  • Proficient in dealing with customers issues in both a routine and complex environment.
  • Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.
  • Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making .
Desired Qualifications:
  • College degree or commensurate work experience preferred.
  • Credit Assistance and collections experience.
  • Inbound/Outbound call center experience.
  • Banking/financial services experience.
  • Knowledge of banking operations.
Nice-to-have skills:
  • College degree or commensurate work experience preferred.
  • Credit Assistance and collections experience.
  • Inbound/Outbound call center experience.
  • Banking/financial services experience.
  • Knowledge of banking operations.
Skills
  • Active Listening
  • Attention to Detail
  • Client Solutions Advisory
  • Oral Communications
  • Account Management
  • Adaptability
  • Collaboration
  • Data Collection and Entry
  • Interpret Relevant Laws, Rules, and Regulation

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