JOB TITLE: Credit and Collections Supervisor- Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Sick Time- 5 days
- Vacation Time- Earn up to 2-weeks on your first year of employment
- Paid and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITIES:
- Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
- Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
- Ensures timely and accurate communication of credit holds and releases to Sales and Operations
- Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
- Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
- Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
- Partners with Sales and Operations to balance credit risk while supporting revenue growth
- Ensures all internal and external credit-related communications are clearly documented in NetSuite
- Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
- Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution
- Provides coaching, training, and performance feedback to team members
- Plans and adjusts team schedules and workload distribution based on business needs and priorities
- Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management
- Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
- Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
- Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service
REQUIRED QUALIFICATIONS AND SKILLS:
- 5+ years' experience in Accounts Receivable, credit and collections, or related role
- 2+ years supervisory or team lead experience preferred
- Bilingual (English/ Spanish) preferred
- Strong understanding of credit risk assessment and financial statement analysis
- Experience in corporate collections with large customer base
- Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
- Experience with ERP systems (NetSuite preferred)
- Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
- Strong analytical, communication, and negotiation skills