Sign upLog in

Credit and Collections Specialist I (68587)

Tireco Inc

Gardena, CA

Apply
JOB DETAILS
SKILLS
Accounts Receivable, Analysis Skills, Automotive Manufacturing, Billing, Call Volume, Communication Skills, Credit and Collections, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Distribution Services, ERP (Enterprise Resource Planning), English Language, Financial Trend Analysis, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Negotiation Skills, NetSuite, Parts Sales, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Sales, Spanish Language, Telephone Skills, Time Management, Vision Plan, Vlookups, Warehousing, Writing Skills
LOCATION
Gardena, CA
POSTED
30+ days ago

JOB TITLE: Credit and Collections Specialist I

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

  • Sick Time - 5 days

  • Vacation Time - Earn up to 2-weeks on your first year of employment

  • Paid and Floating Holidays

  • Premium FREE Medical and Dental coverage options

  • Vision Insurance

  • 401(k) with company matching

  • Life Insurance

  • Discounts on Tires and Wheels

  • Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

  • Pride yourself in providing excellent customer service

  • Have proven time management mastery

  • Have the ability to work independently and in a team

  • Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

  • Review weekly aging and identify the following:

  • COD accounts in need of payment and/or reconciliation

  • Terms accounts requiring payment and/or reconciliation

  • Accounts rolling into 30 + past due

  • Slow-paying account and changes in payment trends/red flags

  • Payment plans or special arrangements to ensure time payment, and flag defaults

  • Complete account reconciliation in timely manner

  • Review and discuss concern accounts with Specialist II and/or Manager

  • Assist with monitoring Soft Hold Orders and ensure timely resolution

  • Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships

  • Communicate delays or order holds with Warehouse and Sales Reps

  • Identify cause of hold and suggest action plans to prevent recurrences

  • Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports

  • Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances

  • Conduct collection calls with focus on maintaining and improving customer relationships

  • Provide excellent customer service to internal teams and external customers

  • Respond promptly to calls, emails, MS Teams, and FreshChat message

  • Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner

  • Support additional tasks and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

  • 1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role

  • Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution

  • Bilingual preferred (English/Spanish)

  • Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat

  • Strong analytical, written and verbal communication, and negotiation skill

  • Ability to work in a fast-paced environment and effectively multitask

  • Experience handling high-volume calls

  • Experience with ERP Systems (NetSuite a plus)

About the Company

T

Tireco Inc