Schedule: Monday–Friday, 8:00 AM–5:00 PM, Possible flexibility; Monday–Thursday onsite; Friday is work from home
Pay Rate: $25/hr
Purpose of This Job
This position is responsible for a wide range of collection and customer service activities on the assigned customer portfolio. This includes ensuring timely recovery of due cash, account reconciliation, dispute resolution, meeting DSO and A/R overdue objectives, and supporting the entire organization for stronger collection practices.
Key Responsibilities
- Maintain an accurate and up-to-date customer accounts receivable aging.
- Reconcile monthly customer statements and credits.
- Identify all credit risk accounts daily for aggressive collections.
- Regularly contact customers to follow up on account status, past due balances, and make notes in the database.
- Identify bad debts for management review and recommend corrective action as needed.
- Prepare and send statements for all customers on account and deliver in the preferred method.
- Provide invoices to customers as required or requested.
- Identify field process issues that may delay payment by customer and report to management.
- Assist AR Manager with customer credit checks within established guidelines and procedures.
- Prepare detailed reports as requested by management of portfolio.
- Ability to travel as needed.
- Other duties as may be assigned.
Minimum Experience and Qualifications
- Associate degree or at least 4 years industry-related collections experience.
- Accounts Receivable experience is required.
- Direct Store Delivery or Route Accounting experience is a plus.
- Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing, and database management.
- Good understanding of payment, invoicing, and AR reporting processes.
- Excellent communication skills.
- Ability to analyze customer aging reports to minimize delinquencies and identify risk.
- Computer literate, including Excel, Word, PowerPoint, and Access.
- Well organized, self-directed; requires very limited oversight.
- Displays leadership potential.
- Advanced problem-solving skills.
- Experience with customer relations or customer service functionalities.
- Proven track record in collections, including negotiations and other options to secure payment is a plus.
- Accounting and/or bookkeeping experience is a plus.
#LI