Credit and Collections Clerk III

OSG USA, INC. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools. OSG also serves the fastener industry by offering a complete line of thread rolling, flat, cylindrical, and planetary, rack and trim dies. The company markets its products to numerous industries including automotive, die mold, aerospace, energy, heavy industry and dental.

Position Summary:

The Credit and Collections Clerk III role is responsible for performing complex credit and collections activities to ensure timely receipt of customer payments and minimize company credit risk. This role performs credit reviews and risk assessments for new customers, reviews existing customer accounts and resolves complex collection issues while maintaining strong customer relationships and compliance with company policies.

Job Functions for a Credit and Collections Clerk III:

• Review, analyze, and monitor customer accounts to ensure compliance with credit terms and payment schedules

• Contact customers via phone and email to collect on overdue accounts

• Perform advanced collection activities including contacting customers, negotiating payment arrangements, and resolving disputed invoices

• Evaluate customer creditworthiness by reviewing credit reports, financial statements, and payment history

• Recommend adjustments to credit limits, account holds, or escalations for high-risk accounts

• Maintain accurate records of collection activities, communications, and account status in the system

• Collaborate with sales, customer service, and finance teams to resolve billing discrepancies and customer concerns

• Prepare reports on aging accounts, collection effectiveness, and delinquency trends for management review

• Ensure compliance with company credit policies and applicable regulations

• Collaborate with leadership on bad debt reduction initiatives

• Assist in audits by providing necessary invoices ,reports and or receipts

• Train and provide guidance for Credit and Collection Clerk I & II

• Perform other relevant duties, reports, audits, and projects as assigned

Minimum Qualifications for a Credit and Collections Clerk III:

• High School Diploma and/or GED Equivalent

• 4-6 years of experience in credit and collections/ accounts receivable or related financial clerical work or 4-6 years of OSG customer knowledge with regular customer service and shipping/receiving or inventory experience exposure including the oversight of high account volume and value

• Advanced experience with Microsoft Office Suite, especially Excel and Outlook

• Strong knowledge of accounting principles, practices, and procedures on manual and automated systems or OSG D-365 knowledge with advanced reporting capabilities

• Proficiency in math and an interest in business

• Excellent numerical and data entry skills

• Analytical, problem-solving, and organizational skills

• Honesty, patience, good written and oral communication skills, good people skills, team player

Preferred Qualifications for a Credit and Collections Clerk III:

• Associate's degree in accounting or related field

• Experience with ERP software

Benefits: Excellent, Low-Cost Benefits

• 401K Tax Deferral & Profit-Sharing Plan with full employer match up to 6%
• Comprehensive Premium PPO medical plan, dental and vision coverage
• Wellness Program Incentive - earn a discount on your medical premiums
• Flexible Savings Account (for medical and dependent care)
• Company-paid Employee Basic Life/Dependent Life Insurance
• Company paid Short Term and Term Disability Insurance
• Begin accruing vacation immediately
• Up to 15 PTO days in your first year
• Up to 3 Flex days each year
• 10 paid holidays
• Tuition reimbursement program
• Employee Assistance Program

Physical Working Demands:

• To perform the duties of this job, an individual must be able to read, write, understand and communicate by telephone using the English Language.
• While performing the duties of this job, the employee is regularly required to sit for long periods of time (3-4 hours at a time). The employee is frequently required to use hands for typing,10-key operation, telephone dialing, feeling objects, tools, or controls. Must be able to talk and hear.
• Specific vision abilities required to this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to enter information into a computer.

Compensation Type:

• $22-$28 hour depending on experience + quarterly bonus potential

Reports to: Accounting Manager

Job Type: Full-time, Non-Exempt

Hours: Monday - Friday, hybrid work schedule

Location: OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174

We welcome the opportunity to speak with you about becoming part of our team. Learn more about OSG USA, Inc. at www.osgtool.com.