Duties and Responsibilities:
- Analyze and approve customer credit applications within assigned authority limits
- Review financial statements, credit reports, trade references, and payment history to assess risk
- Establish, modify, or recommend customer credit limits and payment terms
- Monitor customer accounts for changes in financial condition and payment performance
- Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables
- Contact customers regarding overdue invoices through phone, email, and written correspondence
- Negotiate payment arrangements while maintaining positive customer relationships
- Investigate and resolve billing, pricing, deduction, and payment disputes
- Monitor aging reports and prioritize collection efforts on high-risk accounts
- Coordinate account escalations, holds, and release decisions in accordance with company policy
- Maintain accurate account notes and collection activities within ERP or CRM systems
- Prepare reporting on aging, collections performance, bad debt exposure, and credit risk
- Assist with monthly reserve analysis and write-off recommendations
- Support cash application teams in resolving unapplied or disputed payments
- Partner with Sales teams to balance customer growth opportunities with acceptable risk levels.
- Work with Customer Service and Operations to resolve order, delivery, and invoice issues impacting collections
- Communicate credit decisions and account status updates to internal stakeholders
- Support process improvement initiatives focused on reducing DSO and improving cash flow
- Other duties as assigned.
Required Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred or 2-5 years of experience in credit, collections, accounts receivable, or financial analysis
- Strong understanding of credit risk assessment and collection practices
- Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and reporting tools
- Experience with ERP systems and CMR Software
- Excellent written and verbal communication skills
- Strong analytical, problem-solving, and negotiation abilities
Preferred Qualifications
- Experience in wholesale distribution, manufacturing, construction, or HVAC distribution
Work Environment: Office Setting-Hybrid Schedule, working 2 days minimum at the office/branch a week.10 a.m. - 7 p.m. est
Physical Demand
Demand Frequency
Sedentary - Lifting 0-10 pounds
Occasional
Light Lifting - 10-20 pounds
Never
Moderate Lifting - 20 to 50 pounds
Never
Heavy Lifting - 50 to 100 pounds
Never
Pulling/Pushing, Carrying
Never
Reaching or working above shoulder
Never
Walking
Occasional
Standing
Occasional
Sitting
Constant
Stooping
Never
Kneeling
Never
Repeated Bending
Never
Climbing
Never
Desk Work/Computer use/Telephone use
Constant
Operating a motor vehicle
Never
Operating a commercial vehicle
Never
Operating warehouse equipment, forklift, baseloid lift etc
Never
Other - Talk, Drive, visit customers etc.
Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.