At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The Credentialing Coordinator supports the Credentialing Department by managing all administrative, communication, and document-collection activities related to the onboarding, credentialing, recredentialing, and privileging of clinical staff. This role ensures that all required documents are collected, organized, tracked, and prepared for verification by the Credentialing Specialist.
Supervisory Duties: None
Essential Duties/Responsibilities
Communication & Candidate or Staff Coordination
- Serve as the primary administrative contact for all new staff during onboarding
- Communicate clearly with candidates on what to expect throughout the credentialing process
- Send reminders and follow up on outstanding documents to ensure timely completion and prevent onboarding delays
- Coordinates communication between Credentialing, People Operations, department leaders, and external licensing or training entities
Document Collection & Tracking
- Request, collect, and track all required documents across all disciplines (ID, CV, licenses, certifications, education records, immunization records, etc.)
- Ensure all documents are complete, accurate, and received prior to verification by the Credentialing Specialist
- Monitor expirations (licenses, DEA, life support certifications) and communicate with staff to obtain updates
- Maintain accurate logs, spreadsheets, checklists, and credentialing databases
File Assembly & Preparation
- Compile credentialing documents for review by the Credentialing Specialist, Department Chair, or Department Director
- Organize all documents in accordance with HRSA best-practice standards for credentialing documentation.
- Ensure all required elements are present prior to formal verification steps
Workflow & Process Support
- Coordinate meeting schedules, committee packet deadlines, and communication timelines
- Support weekly cross-departmental meetings by providing status updates and identifying documentation gaps
- Helps streamline administrative workflows to reduce bottlenecks for Credentialing Specialists
- Assists in maintaining audit-ready credentialing files to support HRSA Operational Site Visits and FTCA requirements
Customer Service & Departmental Support
- Provides timely assistance to staff regarding document needs or process questions
- Collaborate with internal teams to ensure smooth onboarding and timely start dates
- Supports continuous quality improvement efforts within the credentialing department
Required Skills/Abilities
- Knowledge of healthcare regulations, including those related to Medicare, Medicaid, and commercial insurance plans.
- Strong organizational and communication skills.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite
Education and Experience
- Minimum of two (2) years of experience in clinical credentialing
- Experience working with credential software such as MD Staff, preferred.
Working Conditions/Physical Requirements
- This position is Fully Remote
- This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking
- Ability to lift 50 pounds and move from place to place.
- Ensures compliance with policies and procedures related to safe work practice