Creative Services Specialist

Creative Services Specialist

About Our Company

At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

The Creative Services Coordinator supports the day-to-day creative production, artwork management, and customization needs of the business. This role serves as a key resource for managing digital assets, preparing and creating artwork, supporting customization systems, and executing production processes across Direct-to-Garment (DTG) and embroidery.

The ideal candidate is highly organized, detail-oriented, creative, and comfortable working across both digital creative and hands-on production environments. This position works closely with internal teams, partnerships, and other stakeholders to ensure creative assets are accurate, organized, production-ready, and delivered on time.

Principal Duties and Responsibilities

• Digitizing & Artwork Production

• Digitize artwork for embroidery and other production applications.

• Create, modify, resize, and prepare creative artwork for various platforms and production needs.

• Ensure artwork meets technical specifications and quality standards.

• Prepare production-ready files while maintaining brand and partnership guidelines.

• Lids Retail Customization Systems

• Manage and maintain Lids' back-end customization systems supporting retail customization programs.

• Upload, organize, update, and maintain artwork and design assets within customization platforms.

• Ensure products, artwork, and customization options are accurate and available for retail use.

• Troubleshoot creative and asset-related issues within the customization process.

• Partnership Assets & Artwork Management

• Manage creative assets and artwork associated with partnership programs.

• Maintain organized, accurate, and up-to-date libraries of partnership artwork.

• Ensure assets follow applicable brand, licensing, and partnership guidelines.

• Coordinate asset updates and revisions as needed.

• CustomLids.com Creative Asset Management

• Manage and maintain design assets used on CustomLids.com.

• Organize, upload, update, and archive digital creative assets.

• Ensure designs are properly formatted and optimized for the customization experience.

• Collaborate with internal teams to support new designs, products, and customization initiatives.

• Digital Creative & Internal Communications

• Create screensavers and other digital creative assets for company PCs and internal communications.

• Develop artwork and graphics for various business needs while maintaining brand consistency.

• Support ad hoc creative requests and projects as needed.

• DTG (Direct-to-Garment) Production

• Support and execute DTG production processes.

• Prepare artwork and files for DTG printing.

• Ensure proper file setup, color, placement, and production specifications.

• Monitor output and maintain quality standards throughout the production process.

• Embroidery Production

• Support and execute embroidery production processes from digitization through final production.

• Prepare and test embroidery files to ensure proper stitch quality, placement, and production results.

• Identify and resolve production issues related to artwork, digitization, and embroidery execution.

• Maintain quality and consistency across embroidery projects.

Job Required Knowledge and Skills

• Experience with graphic design, digital artwork, creative production, or a related field.
• Experience with embroidery digitizing and/or apparel decoration is strongly preferred.
• Knowledge of DTG printing and embroidery production processes.
• Strong understanding of digital artwork preparation and file management.
• Experience managing large volumes of creative assets and maintaining organized digital libraries.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple projects and priorities in a deadline-driven environment.
• Strong problem-solving and troubleshooting skills.
• Ability to work collaboratively with creative, retail, partnership, technology, and production teams.
• Proficiency with relevant graphic design and production software.
• Ability to learn and manage proprietary customization platforms and systems.

Core Competencies

• Creativity: Brings creative thinking and solutions to artwork and production challenges.
• Attention to Detail: Ensures artwork, assets, and production files are accurate and meet specifications.
• Organization: Effectively manages digital assets, artwork libraries, and multiple projects.
• Technical Aptitude: Comfortable learning and managing customization systems, creative software, and production technology.
• Collaboration: Works effectively with cross-functional teams and external/internal partners.
• Execution: Takes projects from concept and artwork preparation through production and final delivery.
• Problem Solving: Identifies issues and develops practical solutions to keep creative and production processes moving

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options
• Bonus eligibility depending on position level

Physical Demands & Requirements

• Ability to operate a computer and work with digital systems for extended periods.
• Ability to communicate verbally and visually with internal teams and stakeholders.
• Ability to work in an office or remote environment with frequent task deadlines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Work Environment

• Onsite office work environment.
• Standard business hours from 8 a.m. - 5 p.m., flexibility may be provided upon request.

ADDITIONAL INFORMATION

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.