CR&O Administrative Assistant

Responsibilities Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Assist with the development of the content and layout of marketing materials, for example, aircraft brochures, sales brochures, program enhancement literature, newsletters, program manuals, handbooks, and customer agreements.

CR&O Administrative Assistant

Job Summary:
HQ Aero is currently recruiting an ADMINISTRATIVE ASSISTANTin Bridgeport, WV!

Responsibilities

• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
• Review contract requirements to ensure adherence to pre-set parameters as well as alignment with strategic business plan.
• Reviewing and presenting quotes to customers Tracking and monitoring all components pending customer approvals whiles working with customer on problem resolution.
• Maintain customer databases utilizing various software and systems.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as required.
• Receive customer calls and address any concerns.
• Execute a comprehensive promotional event and static product display program, for example, mailing of invitations, arranging catering, and coordinate component demonstration.
• Attend tradeshows and events to promote assigned products, services, and programs.
• Coordinate customer list pull criteria and mail house activities for direct marketing projects
• Coordinate with in-house departments and production agencies/external vendors to ensure timely production of premiums, marketing, and collateral materials.
• Collect response rates to evaluate existing marketing programs.
• Assist with the development of the content and layout of marketing materials, for example, aircraft brochures, sales brochures, program enhancement literature, newsletters, program manuals, handbooks, and customer agreements

Qualifications & Experience

• 2-3 years' experience in customer service type roles
• Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting.
• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, sales, email, and web-based applications.
• Interpersonal skills necessary to develop and maintain effective working relationships with sales team, owners, outside counsel, and other departments.

Preferred Qualifications

• Previous experience in aviation, or customer service
• Associate degree or equivalent experience as identified above.
• Basic knowledge of FAA regulations

Job Type:

• Contract
• Full-time

Requirements:

• Must pass FAA-compliant drug/alcohol screening and background check (no felonies)
• Must be a US Citizen or Permanent Resident.
• Valid driver's license and reliable transportation required.
• High School Diploma or equivalent is required.

DISCLAIMER
This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the successful applicant. The successful applicant may be asked to perform other duties as required.