Court Program Specialist II (Unified Family Case Manager) - Collier County

Court Program Specialist II (Unified Family Case Manager) - Collier County

Salary

$48,040.08 Annually

Location

Collier County Government Complex, 3315 Tamiami Trail E., Naples, FL 34112, FL

Job Type

Full time FTE 1.0

Job Number

AOC01460

Department

Civil

Opening Date

10/19/2026

Closing Date

10/30/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

• This position is eligible for a Competitive Area Differential (CAD) as approved by the Florida State Court System up to $2,583.00 annually.

WHY SHOULD YOU APPLY TO THE AOC?

• Great working environment
• Growth and Development Opportunities
• Medical, Dental, Vision + other supplemental insurances offered
• Sick + Vacation Paid Time Off
• Paid Holidays
• Retirement plan options (Pension or Investment)
• 457 Deferred Compensation
• Tuition Assistance
• Employee Assistance Program

SUMMARY

This is a professional and highly responsible case management position within Unified Family Court. The essential function of this position is to assist judges and magistrates with the timely disposition of cases through case management and case monitoring. This position is responsible for providing information to litigants and trial court staff, such as reviewing filings; managing and preparing cases for court hearings; briefing judges, attending hearings and other trial court proceedings. Maintaining records; scheduling hearings; and performing related administrative support functions, as well as training and assisting new personnel. The Court Program Specialist II is responsible for case screening, analysis and coordination of family law cases; including domestic relations, domestic violence, juvenile dependency and delinquency cases. This position will work closely with the Judiciary, Magistrates and Family Director. Program work is performed under the general supervision of the Program Coordinator

The core responsibilities of this position are: (1) Case Screening and Coordination (2) Case Research and Statistics (3) Effective Communication and Customer Service, and (4) Other duties as assigned.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Case Screening and Coordination:

• Screen cases to determine appropriate case track assignments according to the Unified Family Court model
• Assess and identify cases involving high conflict or multiple case issues
• Coordinate cases to minimize conflicting court orders
• Demonstrate flexibility and creativity in addressing the individual needs of a family or case
• Manages and prepares cases for court hearings by preparing historical summations, and researching and providing corresponding cases and other documentation pertinent to the case and/or litigants.

(2) Case Research and Statistics:

• Review various databases to determine cross-over cases
• Compile statistical information and prepare family division reports to determine court performance
• Conduct case research and compose accurate case reports

(3) Effective Communication and Customer Service

• Assist litigants in person, by telephone and via correspondence; provide case status information, referrals to appropriate community agencies and reviews pro se filings for judges.
• Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys
• Clearly and effectively communicate procedures and goals to others
• Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
• Provide quality customer service by timely responding to inquiries
• Maintain composure when dealing with potentially challenging or adversarial parties

(4) Other duties as assigned

Typical Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Family law court programs and the dynamics of how they interface allowing for effective case management
• Family law, domestic violence, and dependency statutes and rules of procedure
• Court functions, processes and procedures
• Understanding of basic legal terminology

Ability to:

• Apply organizational skills
• Make differentiated case management decisions to determine the most appropriate and effective route for individual cases
• Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
• Conduct research and compose concise reports providing thorough and accurate case summaries
• Exercise discretion and maintain confidential information at all times
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain a pleasant demeanor in stressful situations
• Effectively and respectfully work with highly emotional and potentially difficult people
• Work under constant pressure in a fast-paced, high volume office environment
• Efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
• Operate office equipment including multiple line telephones, copier, fax, and shredder
• Maintain consistent and regular attendance, which is required
• Work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
• Type 35 correct words per minute (preferred)

Supplemental Information

EDUCATION and/or EXPERIENCE

• Graduation from an accredited four-year college or university with a Bachelors degree in public or judicial administration, criminal justice, social work, or a related social science
• Three years of work related experience. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis, excluding supervisory experience.
• Experience working with or within the court system as well as case management experience is preferred.
• A Juris Doctorate degree from an accredited law school may substitute for two years of the recommended experience.

CERTIFICATES, LICENSES, REGISTRATIONS

State of Florida Notary Public certification is required (within 30 days of hire).

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to read, analyze and interpret detailed instructions, correspondence and memos. Ability to write and understand case management reports, correspondence and statistical reports. Ability to effectively present information and respond to questions from court administration, judges and other governmental agencies, attorneys and pro se' litigants.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts, such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to evaluate problems, isolate key issues, research and develop alternative solutions and to present management with recommendations that include, at a minimum, the advantages, the disadvantages, and the cost and staff impact of recommendations.

PHYSICAL DEMANDS

While performing the duties of this position you are regularly required to walk, talk or hear, frequently required to sit and reach with hands and arms, occasionally required to stand, use hands to handle or feel, and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

01

Please type your First & Last Name below.

02

The information provided in your application must support your selected answers in the supplemental questions, which may be used as a scored evaluation of your knowledge, skills and experience. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the selection recommendation committee. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" or "N/A" is not an acceptable answer to the questions.

• Yes, I understand and agree
• No, I do not agree

03

Which best describes your highest level of education?

• High School or GED
• Vocational Certificate
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• None of the above

04

How many years of professional work-related experience do you have?

• No Experience
• One to two years
• Two to three years
• Three or more years

05

If you have three or more years of professional work-related experience, please describe in detail how you acquired this experience, which must be reflected in your application. If you do not have three or more years of experience, please respond Does Not Apply.

06

Do you have case management experience?

• Yes
• No

07

Do you have professional experience working with court cases, including case research, scheduling court events, and preparation of court documents?

• Yes
• No

08

Are you a Notary Public for the State of Florida?

• Yes
• No

09

If you indicated that you are not a certified Notary Public for the State of Florida in the previous question, are you able to become a certified Notary Public for the State of Florida within 30 days of hire, which is a requirement for this position?

• Yes, I am able to obtain a State of Florida Notary Public Certification within 30 days of hire
• No, I cannot obtain a State of Florida Notary Public Certification
• I am currently a certified Notary Public for the State of Florida

10

Do you have the ability to type 35 correct words per minute with or without an accommodation? *ADA accommodation requests may be made by contacting the Chief of Personnel Services at 239-533-1705 or by sending an email to humanresources@ca.cjis20.org to make the applicable request within a reasonable amount of time which would allow for such request to be considered prior to the scheduled event.

• Yes
• No

11

What computer programs and databases are you proficient in?

• Clerk of Courts (Showcase)
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• None of the above

12

Which one of the following best describes your highest level of Microsoft Word proficiency?

• BASIC: Create new documents, open and edit existing documents, format characters and paragraphs, create and edit tables, modify page layout, and use autocorrect tool
• INTERMEDIATE: Insert and delete a section break in a document, format tables, paste a table from Excel into a document, work with columns, use graphics, create document templates, and work with styles
• ADVANCED: Manage data, work with Pivot tables and Pivot charts, use analytical add-ins, create a new conditional formatting rule, create a group or outline of data in a worksheet, and create and modify a macro command
• I do not have enough skills to meet the definition of the Basic level

13

Which of the following basic Outlook functions are you proficient in? Please check all that apply:

• Perform basic email tasks
• Manage contacts
• Configure and organize Outlook
• Manage tasks
• Manage Calendar
• Manage appointments & events
• Manage meetings
• None of the above

14

Which one of the following best describes your highest level of Microsoft Excel proficiency?

• BASIC: Create basic worksheets; create basic formulas; use basic functions; modify and format a worksheet; print workbooks.
• INTERMEDIATE: Use advanced formulas; organize tables and worksheets; create and modify charts; analyze data using Pivot tables and Pivot charts; insert and modify graphic objects in a worksheet.
• ADVANCED: Create and edit macros; conditional formatting; apply data validation criteria; able to protect, share and merge files; trace cells and troubleshoot formula errors; uses data lists outline; consolidate date and link workbooks; export and import text files and XML data; import data from the Web and create queries; analyze data using trend line, spark lines and scenarios.
• I do not have enough skills to meet the definition of the Basic level

Required Question

Employer Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts

Address AOC Human Resources, Rm 201, Justice Center Annex

1700 Monroe Street

Fort Myers, Florida, 33901

Phone 239-533-1710

239-533-1705

Website http://www.ca.cjis20.org