Court Information Technology Manager - Infrastructure (Open and Promotional)

Court Information Technology Manager - Infrastructure (Open and Promotional)

Salary

$144,456.00 - $180,044.80 Annually

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

X275D

Department

Superior & Municipal Courts

Opening Date

07/01/2026

Closing Date

7/27/2026 11:59 PM Pacific

Bargaining Unit

50J

• Description
• Benefits
• Questions

Description

Located in Redwood City, at the heart of Silicon Valley, the San Mateo Superior Court offers the best of both worlds-a mission-driven organization that values innovation, integrity, and impact. You will play a key role in shaping how justice is delivered in one of California's most forward-thinking and community-centered courts.

Lead a high-impact technology team at one of California's most innovative trial courts.

San Mateo County Superior Court is searching for an experienced, strategic, and hands-on Information Technology Manager to provide hands-on technical leadership, advanced systems engineering, and direct supervision in the Infrastructure division of the Information Technology department.

This position is a "working manager" role, requiring a seamless blend of strategic project management, team leadership, and direct, technical implementation. The incumbent actively participates in system architecture, deployment, infrastructure maintenance, and advanced troubleshooting alongside assigned staff, ensuring high availability, security, and scalability of all technological environments.

This classification represents a fully responsible, hands-on technology management role. It is distinguished from traditional management positions by the explicit requirement to maintain deep, current technical expertise and to directly execute complex engineering projects. The work requires a balanced execution of administrative supervisory duties (budgeting, personnel management, vendor oversight) and advanced technical operations (systems engineering, security enforcement, infrastructure migrations).

This position receives general direction from higher-level executive management or departmental leadership and exercises direct supervision over technical, analytical, and support staff.

Examples Of Duties

Duties may include, but are not limited to, the following:

Technical Execution & Engineering (Hands-On)

• Lead, design, and directly participate in the execution of critical infrastructure projects, including server, hypervisor, and network migrations.
• Configure, maintain, and optimize enterprise virtualization environments, handling physical-to-virtual and platform-to-platform infrastructure transitions.
• Act as the primary escalation point for complex tier-3 technical issues and troubleshoot deep architectural, network, or security anomalies alongside staff.
• Implement, manage, and audit robust enterprise security frameworks, ensuring comprehensive endpoint protection, cloud security posture management, and strict identity and access control compliance.
• Ensure operational continuity by overseeing and verifying system backups, disaster recovery protocols, and regular server decommissioning/cleanup tasks.
• Oversee and directly participate in network administration and engineering, ensuring secure data routing, resilient perimeter defense, and optimized connectivity across all campus and remote environments.

Project Management & Operations

• Establish structured workflows, task tracking, and project accountability for IT staff using centralized documentation and collaboration tools.
• Develop, implement, and maintain comprehensive technical documentation, architecture diagrams, runbooks, and disaster recovery procedures.
• Analyze departmental business processes and determine the feasibility, cost-benefit, and technical requirements of new automated systems and software solutions.
• Coordinate with external vendors, contractors, and shared services to ensure deliverables are met securely, on time, and within scope.

Leadership & Administration

• Supervise, evaluate, and develop assigned IT personnel and provide continuous mentorship, technical training, and performance feedback.
• Develop, justify, and monitor the annual IT operations and capital expenditure budget.
• Align short- and long-range technology strategies with organizational goals, ensuring infrastructure capabilities meet evolving operational demands.

Qualifications

Education and Experience:

A typical way to qualify is:

• Experience: Five (5) years of progressive, hands-on experience in systems engineering, network administration, or IT operations, which must include at least two (2) years of experience in a supervisory, team-lead, or dedicated project manager capacity.
• Education: Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a closely related field. (Additional qualifying hands-on engineering experience may substitute for the education on a year-for-year basis).
• Desired Certifications: Advanced enterprise infrastructure, network administration, or virtualization credentials, such as Nutanix NCP/NCM, VMware VCP, Cisco CCNP, or equivalent professional-level engineering certifications are highly desirable but not required.

Knowledge of:

• Advanced principles and practices of systems engineering, network architecture, and data security.
• Enterprise virtualization environments and hypervisor management (e.g., VMware, AHV, Nutanix ecosystem, or industry equivalents).
• Network security tools and protocols, including next-generation firewalls, VPN configurations, and identity access management.
• Modern project management methodologies and task-tracking platforms (e.g., Microsoft OneNote/Planner, Jira, or similar).
• Principles of personnel supervision, team development, and workload prioritization.
• Budget preparation, fiscal management, and cost-benefit analysis for technology acquisitions.

Skill/Ability to:

• Dive deep into technical environments to build, configure, and troubleshoot infrastructure directly.
• Translate complex organizational needs into robust, scalable, and secure technical architectures.
• Supervise, motivate, and hold accountable a technical team in a highly collaborative environment.
• Manage multiple complex projects simultaneously from conception through successful deployment.
• Communicate technical concepts clearly and concisely, both orally and in writing, to technical staff and non-technical stakeholders alike.
• Establish and maintain effective, cooperative working relationships with internal departments, external vendors, and executive leadership.

Application/Examination

Open & Promotional. Anyone may apply. Current employees of the County of San Mateo and County of San Mateo Superior Court of California with at least six months (1040 hours) of continuous service in classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%) which may include a writing exercise or performance exam given immediately preceding the interview.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the Countys website, you may click the "Apply" button. If you are not on the Countys website, please apply at https://jobs.smcgov.org/.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Monday, July 27, 2026, at 11:59 PM

Application Screening: July 29-30, 2026

Combined Civil Service and Departmental Panel Interview: August 12 and/or 13, 2026

About San Mateo County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The Superior Court of California, County of San Mateo, as an employer, is committed to advancing equity to ensure all employees are welcomed in a safe and inclusive environment. The Court seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

The Superior Court of California, County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

Note: The Human Resources Department of the County of San Mateo is conducting this recruitment on behalf of the Superior Court. This position is with the Superior Court of California in San Mateo County.

Analyst: Chet Overstreet (07012026) (Court Information Technology Manager - X275)

We invite you to explore our Benefits-at-a-Glance page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT: Applicants for this position are asked to submit responses to the following supplemental questions. Responses to Question 2 and Questions 3 are required. A response to Question 4 is optional but strongly suggested. Your responses will give us additional information about your background and experience related to this position, will weigh heavily in the application screening process, and will be used in the selection process. Be concise and specific. Clarity of expression, grammar, spelling, and ability to follow instructions will be considered in the evaluation process. While we understand AI can be a useful tool, please craft your responses to these questions yourself. We are interested in your description of your qualification. A resume will not be accepted as a substitute for your responses. I have read and understand these instructions.

• Yes
• No

02

Infrastructure Migration & Risk Mitigation You are tasked with leading a phased migration of a production cluster from a legacy virtualization platform to a modern hypervisor. Part A: Walk us through your technical checklist for a pilot migration. What specific metrics do you monitor to define a successful pilot before moving the rest of the production load? Part B: Describe a specific technical hurdle you've encountered during a live migration and the exact steps you took to resolve it without losing data.

03

Network Administration & "Zero-Downtime" Architecture We are prioritizing resilient network administration and modern cloud security. Part A: Describe the architectural differences between a standard client-to-site VPN and a modern identity-based access model. When would you choose one over the other for a remote workforce? Part B: A critical internal application is experiencing intermittent DNS resolution failures across multiple VLANs following a security policy update. Describe your step-by-step diagnostic process, including the specific commands or tools you would use to isolate the root cause.

04

OPTIONAL Part A: Describe a complex technical project where you had to personally perform the engineering work because your staff lacked the specific expertise. What was the technology, and how did you balance the hands-on work with your managerial duties? Part B: In that same project, how did you document the solution to ensure your team could manage it independently after you finished the implementation?

05

How did you learn about this position?

• County of San Mateo Website
• County of San Mateo Job Interest Card Notification
• County Hosted Virtual Event
• County Hosted Job Fair
• CalOpps.org
• Civic Match
• College/University Career Center
• Community-based Organization Posting
• Facebook/Instagram
• Friend or Relative
• GovernmentJobs.com
• Indeed
• Job Fair
• LinkedIn
• Professional Publication/Website (Please specify in next question)
• X (formerly called Twitter)
• Zip Recruiter
• Other (Please specify in next question)

06

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question

Employer County of San Mateo

Address County of San Mateo Human Resources Department

500 County Center, 4th Floor

Redwood City, California, 94063-1663

Phone (650) 363-4343

Website https://jobs.smcgov.org