Course Support Assistant

Position Information

General Information

Position Number STMP15 Working Title Course Support Assistant Division Academic Affairs Department University College (Adm) Work Unit Univ Ctr for Acad Excellence Work Location Colvard North Vacancy Open To All Candidates Position Designation Non-Student Temporary Employment Type Temporary - Part-time Hours per week 29 Work Schedule

The UCAE is open 8:00 am to 7:00 pm, Monday through Thursday, and 8:00 am to 5:00 pm on Friday. The individual in this position should expect to set their schedule within that operating schedule. Some evening or weekend hours may be required as program needs arise.

Pay Rate $25-$35/hour Minimum Experience/Education Departmental Preferred Experience, Skills, Training/Education:

• Bachelor's degree in Marketing, Communications, Graphic Design, Public Relations, or a related field preferred
• 1-2 years of hands-on experience in graphic design, strategic content creation, and promotional planning across digital and print channels.

Duties and Responsibilities

This team member will provide general administrative support for the University Center for Academic Excellence's (UCAE) two course support programs: Peer Tutoring and Peer Assisted Learning (PAL) with a special focus on strategic communication and marketing. Responsibilities may include:

• Provide logistical support for the course support leader hiring process.
• Assist with the transition from EAB Navigate to Salesforce as the underlying CRM software for tutoring.
• Aid in the development of and quality assurance of course support leader schedules.
• Lead the formation and execution of a strategic communication and marketing plan focused primarily on Course Support Services while supporting broader UCAE outreach.
• Create engaging visual and written assets for web, social media, Canva, email outreach, and printed materials to promote service offerings, Reading Day events, and student success resources.
• Update and maintain departmental communication channels, ensuring alignment with UNC Charlotte branding and UCAE messaging standards.
• Evaluate campaign performance metrics, analyze outreach engagement, and recommend strategy adjustments to increase student participation.

Other Work/Responsibilities Necessary Licenses or Certifications Proposed Hire Date 11/16/2026 Contact Information Expected Length of Assignment 30 weeks Posting Open Date 10/12/2026 Posting Close Date 10/30/2026 Special Notes to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae

Optional Documents

• Contact Information for References
• Cover Letter / Letter of Interest