County Casework Supervisor (Local Government)

County Casework Supervisor (Local Government)

Salary

$66,205.00 - $78,656.00 Annually

Location

Delaware County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2026-59410-L0626

Department

Local Government

Division

HS Delaware Co Child Welfare S

Opening Date

09/25/2026

Closing Date

10/8/2026 11:59 PM Eastern

Job Code

L0626

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88212723

Bureau / Division

Delaware County Child Welfare Services

Worksite Address

1510 Chester Pike

City

Eddystone, Pennsylvania

Zip Code

19022

Contact Name

Nicole Jones

Contact Phone

610.324.1851

Contact Email

jonesnt@co.delaware.pa.us

• Description
• Benefits
• Questions

THE POSITION

Are you looking for a rewarding career in Human Services dedicated to improving the lives of others? Delaware County Department of Human Services, Office of Children and Youth Services is eager to welcome a motivated and compassionate individual to join our team as a Casework Supervisor. We offer a supportive work environment, an excellent benefit package and opportunities for career advancement. You will lead staff who work directly with families and help improve how the unit delivers support. This is a meaningful role for someone who wants to shape positive change.

DESCRIPTION OF WORK

This role oversees caseworkers who support adolescents and families dealing with serious challenges. You will help guide unit operations and strengthen program effectiveness. As a County Casework Supervisor, you will perform the following duties:

• Staff Supervision: Direct and support caseworkers who manage ongoing services for families
• Program Guidance: Shape and maintain the SCOH unit to ensure strong and effective practices
• Policy Compliance: Follow union, agency, and office policies related to personnel and service delivery
• Service Improvement: Enhance how the unit delivers assistance, guidance, and resources to families
• Professional Growth: Support staff development to strengthen skills and service quality

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework). No telework for the first six (6) months of employment. After an employee has completed six (6) months of employment and has regular status, there may be opportunities for hybrid work, per the program offices hybrid schedule. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Eddystone. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience in public or private social work and a bachelors degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
• Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Other Requirements:

• This particular position also requires you to possess a valid driver's license which is not under suspension.
• PA residency requirement is currently waived for this title.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

Additional Requirement: Do you possess a valid drivers license which is not under suspension?

• Yes
• No

02

If you answered "Yes" to the above question, please provide your license number and expiration date. If you answered "No", type N/A in the text box below.

03

How many years of full-time professional experience do you possess in the field of public or private social work?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Have you completed 12 college-level credits in the social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

06

How much graduate coursework have you completed in the behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

07

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

08

WORK BEHAVIOR 1 - SUPERVISION

Perform a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.
• B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was NOT responsible for employee discipline or hiring decisions.
• C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, human resource management, etc., but I do not have six months of supervisory or lead work experience in a work setting.
• D. I have NO experience or training related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to supervision or lead work.
• Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• Training Source
• Course Title
• Credits/Clock Hours

11

WORK BEHAVIOR 2 - COORDINATION OF CARE

Oversees and monitors the coordination of services in collaboration with provider agencies. This includes attending meetings with caseworkers/providers/treatment teams, ensuring caseworkers are handling the cases properly, gathering the input of the consumers, providing follow-up when consumers are discharged, and mediating problems/issues.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience overseeing and monitoring coordination of care within the mental health, early intervention, or developmental programs systems in collaboration with provider agencies. I was responsible for providing follow-up.
• B. I have experience overseeing and monitoring coordination of care within any social service program in collaboration with provider agencies. I was responsible for providing follow-up.
• C. I have experience as part of a team providing coordination of care within any social service program in collaboration with provider agencies but was NOT responsible for overseeing the entire program.
• D. I have successfully completed college-level coursework related to fundamentals of service provision and cross system collaboration.
• E. I have NO experience or education related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of programs for which you provided coordination of care.
• The actual duties you performed.
• Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

14

WORK BEHAVIOR 3 - REVIEW, ANALYZE, AND OVERSEE INCOMING REFERRALS

Reviews, analyzes, and oversees incoming case referrals for appropriateness, completeness, and their connection to services. Assigns referrals to caseworkers. Ensures follow-up is provided by the assigned caseworker.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience reviewing, analyzing, and overseeing incoming referrals for appropriateness, completeness, and connection to services. I oversaw the case referrals of a unit or department and ensured follow-up was completed by staff.
• B. I have experience reviewing and analyzing documents/information such as case records for accuracy or completeness. I was responsible for the accuracy of my own case records/documents/information.
• C. I have successfully completed college-level coursework related to research methods or data analysis.
• D. I have NO experience or education related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of documents or information you reviewed/analyzed.
• The actual duties you performed.
• Your level of responsibility.

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

17

WORK BEHAVIOR 4 - REPORT WRITING

Prepares narrative and statistical reports, case summaries, letters, and other documents.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience preparing social work case summaries.
• B. I have experience preparing narrative or statistical reports or other documents that conveyed customized information to the intended recipients.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• D. I have NO experience or coursework related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The types of documents you prepared.
• The type of information you provided.

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov