Counterparty Credit Risk Operations IT LeadLocation: New York City, hybrid, approximately 2 to 3 days onsite per week
Employment: Full-time
ABOUT THE ROLEA global financial institution is seeking a senior technology operations leader to oversee production stability, resilience, and continuous improvement for business-critical counterparty credit risk platforms. This role supports systems used for exposure calculation, limit monitoring, risk reporting, intraday analysis, and regulatory reporting workflows.
This is a Director-level leadership position for someone who can combine people management, hands-on technical credibility, operational discipline, and risk technology domain expertise. The successful candidate will lead a global support model, improve SLA performance, reduce manual intervention, strengthen controls, and partner closely with business, risk, engineering, infrastructure, and offshore teams.
RESPONSIBILITIES- Own production operations for platforms supporting counterparty exposure, limits, reporting, and pre-trade analysis
- Lead incident, problem, change, and release management across critical risk technology systems
- Drive root cause analysis and permanent fixes for recurring production issues
- Define and improve operational KPIs, including availability, MTTR, SLA breaches, reruns, and batch success rates
- Strengthen offshore support effectiveness through runbooks, documentation, escalation paths, and ownership models
- Partner with engineering and infrastructure teams to improve observability, alerting, automation, and resilience
- Support audit, regulatory, security, access, change, data integrity, and control requirements
- Lead operational improvements across batch monitoring, data validation, reconciliations, and recovery processes
QUALIFICATIONS- 15+ years of IT Operations or Production Support experience within financial services
- 5+ years in a Director-level or equivalent leadership role supporting risk, exposure, trading, or similar platforms
- Strong people management experience across global, offshore, or distributed teams
- Domain knowledge in counterparty credit risk, exposure management, derivatives, market data, limits, collateral, margin, stress testing, or risk reporting
- Hands-on technical background with SQL, Snowflake, Databricks, and Python
- Experience supporting batch-intensive and intraday platforms in regulated environments
- Strong understanding of incident management, problem management, change governance, release controls, and SLA management
- Ability to communicate clearly with senior business, risk, and technology stakeholders
- Bachelor s degree required
PREFERRED EXPERIENCE- ITIL, cloud, DevOps, Agile, or reliability engineering certifications
- Experience with Java, Angular, PySpark, ETL, stored procedures, Azure, ADF, Spark, PowerBI, or Medallion architecture
- Experience with ServiceNow, JIRA, Confluence, and KPI dashboards
- DR/BCP testing experience for critical production systems
- Exposure to model governance, audit, regulatory exams, or control maturity reviews
How We Work- Metrics-driven operating model focused on production stability and measurable improvement
- Strong partnership across business, risk, technology, engineering, infrastructure, and offshore teams
- Emphasis on automation, documentation, runbook maturity, and operational simplification
- High-accountability environment where production issues must be communicated clearly and resolved permanently
- Continuous improvement mindset with focus on reducing risk, manual effort, and recurring incidents