Counter Salesperson/Customer Service

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Salesperson/Customer Service.

About the Role:

You will:

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

Accurately process and fill Sales Orders generated at the sales counter.

Attract and retain customers.

Work with the PCM to establish revenue and margin targets.

Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

Provide customers with reliable information regarding product specifications, pricing, and availability.

Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

Ensure security and control is upheld at this primary point of customer contact.

Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Successfully complete required safety and compliance training programs as assigned.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Work with the Profit Center Manager to establish revenue and margin targets.

Accurately process Sales Orders and Bids generated through telephone sales transactions.

Assist customers who pick up their order at our Profit Center.

Find innovative ways to grow sales with existing customers and become their trusted advisor.

Generate sales leads that develop into new customers.

Identify opportunities for value-added services and articulate our solutions.

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.

Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

Successfully complete required safety and compliance training programs as assigned.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Meet or exceed the sales targets established by your Manager.

About You:

1+ years' experience in customer service or counter sales; contractor sales preferred.

Knowledge of products sold in the Profit Center

Our ideal candidate will also:

Demonstrate outstanding customer service, verbal communication, and generous listening skills.

Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.

Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

Be able to learn to operate warehouse material-handling equipment.

Be able to learn to operate and demonstrate hand tools.

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Be able to learn and operate the computer related systems used to process orders.

Read, write, speak, and understand English.