About All Surfaces
Together, We are More.
All Surfaces is one of the nation's leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile - CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values-People First, Do Right, Go Beyond, Always Improve, & Let's Go!-drives our success in partnership with our customers and suppliers.
Position Overview
The Counter Sales Specialist and Warehouse Associate is a dual-role position responsible for assisting customers in the showroom with order processing and purchases, while also performing regular warehouse duties. This role requires a level of proficiency in customer service, receiving, storing, fulfilling orders, and shipping products within the distribution center.
Branch: All Tile - CCS in Cincinnati, OH
Work Schedule: Monday-Friday 7:30am-4:30pm
Pay: $18-$21/hr depending on experience
Essential Functions
Customer Service
- Greet and assist walk-in customers.
- Provide product information, recommendations, and solutions based on customer needs.
- Direct customers to appropriate products and displays.
- Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
- Resolve customer concerns and escalate issues when necessary.
Sales
- Upsell and cross-sell products to maximize sales opportunities.
- Support sales representatives, customer care, and other departments as needed.
- Process sales orders and quotes.
- Participate in vendor events and various product trainings/demos.
- Approve e-commerce orders and keep approvals within SLA metrics.
Order Hygiene
- Manage open orders on the portal.
- Follow up with customers regarding their orders and meet order hygiene standards and procedures.
Order Fulfillment
- Pick products according to customer orders by using an RF scanner or pick tickets.
- Verify product quantities and descriptions.
Packing and Shipping
- Safely pack products by properly shrink-wrapping, strapping, and banding pallets for storage and transport.
- Load and unload products onto customer vehicles.
- Stage completed orders for outbound transportation and support with loading products onto vehicles to ensure timely delivery.
- Assist with waste management by baling scraps and staging finished bales for pickup, as required by the branch.
Receiving
- Unload incoming shipments.
- Verify received quantities against packing slips.
- Inspect products for visible damage.
- Place inventory into designated storage locations.
Inventory Control
- Perform cycle counts and inventory audits.
- Investigate and resolve inventory discrepancies.
- Process any inventory adjustments in the WMS/ERP.
Safety & Housekeeping
- Follow OSHA and company safety regulations.
- Use proper lifting techniques and material handling procedures.
- Maintain showroom displays, product samples, and merchandising standards.
- Carry out other duties and responsibilities as may be assigned or required.
Education
- High School Diploma or Equivalent Degree.
Work Experience
- 2-3 years of combined warehouse, fulfillment, customer service, and sales experience.
- Experience working with Point of Sales systems (POS).
- Familiarity with working in a distribution center.
- Experience with cycle counting and inventory control.
- Experience working with RF scanners.
- Experience operating forklifts and pallet jacks.
Physical Demand and Work Environment
- Ability to multitask and work in a fast-paced environment.
- Basic math skills and reading comprehension skills.
- Ability to manage, reconcile and balance a cash drawer daily.
- Frequent bending, lifting, kneeling, and reaching.
- Ability to work at a computer for extended periods of time.
- Must be able to push, pull, and maneuver equipment.
- Able to obtain a forklift certification.
- Must be able to lift a minimum of 50 pounds repeatedly and independently, and heavier items with assistance.
- Able to wear work boots, safety-toed shoes, hi-vis vest, and meet the standard of the company's workplace safety.
- Must be comfortable working in a warehouse environment and operating powered industrial equipment.
- Legally permitted to work in the United States.